Interaction Designer (Digital First Team)

UX, Project, HTML, Software, IVR, Computer, Artificial Intelligence, Foundation
Full Time

Job Description

UX Interaction Designer (Digital First Team)
Location: Salt Lake City, UT

The UX-IXD position takes a rough idea of a product from creation and ideates, researches, iterates, and walks it through to release. This position utilizes your expert-level interaction design skillset and help creates top tier cloud-based software.


As a UX Interaction Designer, a Typical Day Might Include the Following:
  • Rapid visualization (sketching, paper prototyping, story boarding)
  • Creates flow charts, site maps, content inventory, information architecture
  • Creates complex interaction models
  • Effectively communicates with stake holders
  • Able to facilitate a usability study/plan, coordinate
  • Create motion studies
  • Analyze and document research findings including personas
  • Leads field/remote research using various methodologies
  • Engage with team members in critiques and pin-ups
  • Effectively document interaction models for development's consumption
  • Explore multiple concepts for new features
  • Project time estimating

To Land This Gig You'll Need:
  • Bachelor's degree in User Experience Design or related field or related work experience required.
  • 2+ years of User Experience Design
  • Working Knowledge of software development methodologies
  • Solid understanding of CSS and HTML principles and limitations
  • Ability to assist Ux researcher and lead in field/remote research using various UX methodologies
  • Strong practical understanding of the UX process

Bonus Experience:
  • Creative Cloud, Sketch, Balsamiq or other wireframing tools
  • Interactive Prototyping Software (UX Pin, Axure)
  • Microsoft Office
  • Portfolio displaying examples of sketches, wireframes, interaction models and final visuals
  • Contact center experience with multi-channel routing and IVR/Self Service.
  • Advanced degree in Business, Human Computer Interaction, Psychology or ergonomics.

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Dice Id : 10115980
Position Id : ogClhfwe
Originally Posted : 2 months ago
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