It Support (Operations) - LifeWorks Restaurant Group @ Nike Campus

  • Aramark,
  • Beaverton, OR
  • 2 weeks ago
IT help desk
Full Time
$60,000 - $65,000
Travel not required

Job Description

Position Summary:

IT Operations Support executes key processes related to the tactical execution and implementation of the following, but not limited to: menu management, re-work of POS system for client-specific categories, IT support to include training for onsite team, assist with managing AV equipment and filming of virtual programming events, and other present and future technology projects as needed. This position requires someone who is able to work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment.

 

Perks + Benefits to description

  • Innovative and casual work environment

  • Flexible Schedule

  • Free meals while at work

  • Access to the Nike employee store

  • Medical, dental, and vision

  • Tuition Reimbursement

  • 401K matching program

 

Specific Responsibilities:
• Support the team to ensure menu support tickets are tracked and resolved within agreed upon service levels. Handles menu support escalations to ensure they are resolved timely.
• Support the deployment of new technologies and systems in the food service spaces at the client site
• Individual must possess sophisticated communication skills (written and verbal) with demonstrated ability to build effective working relationships with multiple levels of management
• Excellent time management skills with ability to complete assigned tasks on schedule
• Responsible for daily interactions with field operations personnel and system administration and troubleshooting processes
• Must have strong communication skills and able to convert IT technical language into Front Line First user friendly learning
• Perform other duties as required or assigned which are reasonably within the scope of role.

 

Reports to IT Lead/Supervisor.

Qualifications:

  • Provides high level of support to onsite team with technology related projects’ timeline and addresses matters in a timely manner.
  • Must have excellent time management skills.
  • Prior experience with Point of Sale systems beneficial
  • Excellent customer service skills required.
  • Help desk experience preffered.
  • interaction with people. 
  • strong communication skills.
Dice Id : RTX1e4d67
Position Id : 7135556
Originally Posted : 4 weeks ago
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