*** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS *** NO C2C *** MUST BE ABLE TO WORK ON-SITE ***
Our Client is expanding and currently seeks a
HELP DESK ANALYST - I
For a 12 month Contract opportunity!
With possible extensions!!
LOCATION: Charlotte, North Carolina
Leverage your HELP DESK and CUSTOMER SERVICE skills
to help take your career with our Client to
the "Next Level" for 2019 and beyond!
Title: Help Desk Analyst I
Our Client is seeking a Help Desk technician to become part their fast-paced Help Desk/Service Desk Environment resolving technical problems and answering queries that originate by telephone, chat, or e-mail.
Roles and Responsibilities:
The Help Desk Analyst resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
Records, maintains and updates records in the Incident Management system.
Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
Documents and submits problem resolutions to the knowledge database to assist other Help Desk personnel with problem resolutions.
Fundamental understanding of Systems and Networking basics.
Must possess excellent verbal and written communication skills.
Must be customer and detail oriented and possess good decision-making ability.
Strong troubleshooting abilities are a must.
Knowledge and understanding of customer service techniques.
Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.
Associates Degree or Higher.