HELP DESK ANALYST

company banner
Kelly IT
windows, ms office, networking, remedy, help desk, support
Contract W2, 12 Months
Depends on Experience
Work from home not available Travel not required

Job Description

BH: 1578572

*** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS *** NO C2C *** MUST BE ABLE TO WORK ON-SITE ***

Our Client is expanding and currently seeks a

HELP DESK ANALYST - I

For a 12 month Contract opportunity!

With possible extensions!!

LOCATION: Charlotte, North Carolina

Leverage your HELP DESK and CUSTOMER SERVICE skills

to help take your career with our Client to

the "Next Level" for 2019 and beyond!



Title: Help Desk Analyst I

Our Client is seeking a Help Desk technician to become part their fast-paced Help Desk/Service Desk Environment resolving technical problems and answering queries that originate by telephone, chat, or e-mail.

Roles and Responsibilities:
The Help Desk Analyst resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

Records, maintains and updates records in the Incident Management system.

Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

Documents and submits problem resolutions to the knowledge database to assist other Help Desk personnel with problem resolutions.


Basic Qualifications:
Fundamental understanding of Systems and Networking basics.

Must possess excellent verbal and written communication skills.

Must be customer and detail oriented and possess good decision-making ability.

Strong troubleshooting abilities are a must.

Knowledge and understanding of customer service techniques.


Helpful Qualifications:
Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.

Associates Degree or Higher.

Important information:

  • There is no per diem with this position
  • There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
  • MUST be able to work without sponsorship or VISA transfer for this position.

Posted By

Pete Florino



Company Information

As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter.
Dice Id : 10114756a
Position Id : 659072
Originally Posted : 3 years ago

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