Position : Helpdesk Support
Location: Westborough MA
Duration: 6+ months
This role is responsible for providing phone and chat support for all customers within the firm. This includes guidance, assistance, coordination, and follow up on questions and issues on all applications, hardware and software.
Provide Level 1 phone/chat support. Meet and/or exceed service level agreements for assigned support tickets Record requests, incidents and status information through the use of firm's ticket handling system Support the implementation and deployment of internal business systems and solutions Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status Provide detailed documentation of all customer transactions via our ticket handling system. May be required to help train and support our new hires via peer advising.
If you are interested or know someone who will be a fit for this requirement, please contact me asap.
Thanks & Regards,
Phone- 732 200 1918
Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.