L3 NICE Engineer

L3 NICE Engineer
Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2, Part Time, 12+Months
Depends On Experience
Telecommuting not available Travel not required

Job Description

Title: L3 NICE  Engineer

Location: Minneapolis, MN

Interview: Telephonic

Duration: 12+Months

 

                                                  Skills Required:

Nice Engineer (level 3)

 

• Have 5 + years’ experience Support and maintenance of the NICE platforms and integration with CISCO UCCE

• Expertise on Nice engage and NIM versions

• Manage NICE related issues and outages in a timely manner and enhance the customer’s ability to maintain the NICE system.

• Assist with NICE projects, installations, and change management as a subject Matter Expert (SME) for environment and infrastructure.

• Mentor and delegate work to offshore team members

• Experience in supporting NICE Analytics solutions

• Experience with Nexidia call/text analytics solution

• Address Reporting, Monitoring and Alarming requirements in sentinel monitoring system and other external monitoring systems like PRTG

• Identify opportunities and drive service and process improvements, be diligent about Incident/Problem, Change/Release, Security, Risk/Compliance, Business Continuity/Disaster Recovery, and Proactive Monitoring, culmination of which resulting in highly available and resilient systems and services

• Well versed in ITIL support functions and experience in service management tools like Service now or similar

• Manage incidents and work orders within established service level agreements.

• Create and maintain support documentation as required

• Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.

• Identify opportunities and drive service improvements.

• Liaison with offshore team for day to day activities and provide mentoring as necessary

• Ensure asset management and asset inventory are kept up to date.

• Ensure preventative maintenance is completed to schedule

• Identify applications and systems that require updates and propose and plan the implementation from idea to delivery.

• Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex business problems together

 

 

Best Regards,

 

Rishabh Verma

Technical Recruiter | SYSMIND, LLC

“Please e-mail me if I miss your phone call”

 

  Phone: 609-897-9670 x 3515

  Email: rishabhv@sysmind.com  Gtalk:  rishabh.sysmind@gmail.com

  Website: sysmind.com

  Address: 38 Washington Road, Princeton Junction, NJ 08550

Dice Id : 10114932
Position Id : 628199
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