Linux/Windows Administrator

Desktop, Desktop Administrator, Linux, Red Hat Enterprise Linux, Red Hat, AWS, break/fix, Zendesk, HP laptops, MAC, Apple iPhone, Office 365, O365, M365, Microsoft 365, O 365, M 365, Microsoft365, Office365, AD, Windows Administrator, Windows, Active Directory, Windows Server, virtual
Full Time
Depends on Experience
Work from home available

Job Description

Associate Systems Administrator (ASA) that will be responsible for systems, cell phone administration, Microsoft related issues, laptop break/fix, and trouble ticket management in the IT operations environment.  The ASA will possess the skills, attitude, communication skills, and hands-on experience necessary for monitoring and managing the daily operational queue of issues related to the aforementioned technologies.  The ASA will be tasked with direct customer interaction in resolving laptop, phone, and account related administrative issues. 
 
Responsibilities:

  • Managing the Zendesk trouble ticket queue and resolving issues related to Microsoft platforms, cell phone administration, and laptop/peripheral user issues, break/fix repair, and dispatch of related support organizations.
  • Upkeep of the complete documentation for deployed laptop base, inventory and acquisition/return record keeping for laptops, phones and associated peripherals.
  • Active Directory (AD) administration including account creation in support of onboarding activities, as well as account decommissioning related to the off-boarding process.
  • VMware administration – ability to assign permissions to servers, provision vm’s as needed, and to support generally the overall operational tasks related to server provision/de-provision, decommission, creation, and/or expansion.
  • Assisting with the development and implementation of efficient operations management processes and guidelines including customer services support, availability and performance monitoring, and security for all aforementioned systems and infrastructure.

Requirements:

  • 2+ years of related direct hands-on experience required supporting systems, virtual environments and end user devices including IBM, HP laptops, MAC, and Apple iPhone technologies
  • Hands-on knowledge of laptop operating systems (Windows/MAC), cell phone setup, and use of industry standard toolsets
  • Proactive in-depth monitoring, tuning and reporting of system and security environments
  • Excellent organizational, documentation skills
  • Strong attention to detail
  • Highly motivated, resourceful, and willing
  • Ability to work independently on numerous activities and provide guidance and informational updates to others on the team
  • Strong communication skills (English written and verbal) a must
  • Strong critical thinking and problem-solving skills
  • Working knowledge of networking and server concepts and troubleshooting
  • Ability to maintain confidentiality in all aspects of the job
  • Ability to multi-task and prioritize workload
  • Participate in on-call rotation at a team level
  • Ability to communicate, interact and work effectively and cooperatively with a diverse and geographically dispersed team
  • Hands-on technical expertise in the areas of systems administration, end user support and working knowledge of server and network architectures including Red Hat Enterprise Linux, VMware and Windows Server 2008R2 and up desired

The ideal candidate will combine knowledge of Microsoft technologies with particular emphasis on AD and Windows server administration, VMware virtualization software, laptop break/fix and general user support as well as ability to develop skills in any of the following areas:

  • Linux systems administration (specifically Red Hat Enterprise Linux)
  • AWS
  • VMC on AWS
  • Cohesity
Dice Id : 90796025
Position Id : 6917925
Originally Posted : 6 months ago
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