Des Moines, IA Description:
We're looking for someone with:
- Bachelor's degree with a preference in a science, technology, engineering, or math related field or equivalent work experience
- Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience Core competencies for success
- Must have basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
- Must be able to maintain accuracy and confidentiality
- Possess strong problem-solving and big-picture/conceptual skills
- Must be able to work with people at all levels and demonstrate the ability to understand and embrace change For positions with Principal Global Investors, you will be required to comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
- Responsibilities: Assist with production implementation and support of new and existing technologies.
Here are few examples of the kinds of things they will do:
- Maintain a high level of customer service by answering business partner's calls, emails, and instant messages
- This will include direct interaction with business partners to identify, research, document, design solutions and resolve issues.
- Responsible for learning and providing contributions by understanding technical functionality, usability, design, security and operation of supported systems Independently research complex solutions in a fast-paced environment
- Communicate technical concepts to business stakeholders as well as business objectives to technical teams across the organization.
- Train and educate users as well as initiate preventative technical measures when appropriate
Working Conditions: Must be able to move 30 pounds as a physical requirement of the position.
May be required to provide on call support; occasional domestic travel will be required, including overnight stays.
Here are some the tools and technologies they may utilize in this role:
- Windows OS
- Microsoft Office
- Mobile devices - iOS/Android/Windows
- Citrix Receiver/XenDesktop/XenApp
- Cisco Networking LAN/WAN/Wireless
- Principal Financial Group proprietary software
This job and many more are available through The Judge Group. Find us on the web at www.judge.com