Junior - Senior IT Support Technician

Firewall, Switches, Wireless communication, VPN, Cisco, Meraki, Juniper, Fortigate, CCNA, Amazon Web Services, Microsoft Windows Azure, Tier 3, Tier 1, VMware, Veeam, Symantec, Trend Micro, CrowdStrike, Cisco Umbrella, Proofpoint, Network/Server Engineer experience, Communication skills, Virtualization, Troubleshooting
Full Time
$45,000 - $90,000
Work from home available Travel required to 10%.

Job Description

Position              Junior - Senior IT Support Technician (IT Infra – Cloud/Server/Network/PC)
Location             Torrance, CA or Client site in LA area (or other states in the U.S.)

Job Type             Full-time/Permanent with full benefit

Salary                  DOE (45K – 90K)

Work hours       9:00am – 5:00pm (Monday – Friday)

                             * Business trip, overtime, weekend/holiday work will be required as needed.

Start Date          ASAP


Job Description

IT Support Technician to help build out, maintain, and troubleshoot infrastructure (Hybrid Cloud or On-premises) for customers mainly in the Americas and Asia regions as a part of a talented team of engineers that demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.


Job Responsibilities

  • Provide Tier1 to Tier 3 level support (depends on work experience)
    • Manage and monitor all installed systems and infrastructure
    • Proactively ensure the highest levels of systems and infrastructure availability
    • Maintain security, backup, and redundancy strategies
    • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
    • Participate in the design of information and operational support systems
    • Liaise with vendors and other IT personnel for problem resolution Requirements
  • Updates job knowledge by participating in educational opportunities; reading professional

publications; maintaining personal networks; participating in professional organizations

  • Accomplishes information systems and organization mission by completing related results as needed


  • Install, configure, test, and maintain operating systems, application software and system management tools
  • Monitor and test application performance for potential bottlenecks, identify possible

solutions, and work with developers to implement those fixes

  • Installing, configuring, and troubleshooting Microsoft/VMWare based environments, virtualization, and containerization (e.g., VMware, Veeam, VDI, WVD) and monitoring systems (PRTG, etc.)
  • Endpoint solutions such as Symantec, Trendmicro, CrowdStrike
  • Cloud solutions such as Microsoft Azure, M365, AWS, Cisco Umbrella, Proofpoint


  • Scripting, networking (OSI network layers, TCP/IP)
  • Establishes and maintains network performance by building network configurations and

connections, troubleshooting network problems for managed customers onsite/remotely.


  • Establishes networking environment by designing system configuration, directing system

Installation, defining, documenting, and enforcing system standards

  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
  • Secures network system by establishing and enforcing policies defining and monitoring


  • Reporting network operational status by gathering, prioritizing information, managing projects

Skills / Qualifications

  • Networking
    • Firewall, Switch, Wireless Access Point, VPN
    • Cisco Meraki, Fortigate, Juniper
    • CCNA is preferred
  • Servers/Virtualization/Cloud
    • Microsoft/Virtualization certification is preferred
    • Windows/Azure/AWS servers and Windows PCs/WVD/AVD
    • VMWare, Veeam, Symantec, TrendMicro, CrowdStrike, Cisco Umbrella, Proofpoint
  • Business-level English communication skills are required
  • Business-level Japanese communication skills are preferred
  • At least 1-2 years as Network/Server Engineer experience
  • A willingness to take responsibility and upward mobility in the execution of work for clients, with growth potential.
  • Team-player and good communication (Report, Note, Discuss)
  • Detail-oriented, with a commitment to preventing omissions.




Dice Id : 10114261
Position Id : MT03102022
Originally Posted : 4 months ago
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