Junior Network Engineer

Networking, JNCIA, ITIL, CCNA, Cisco Certifications, Technical support
Full Time
$50,000 - $65,000
Work from home available

Job Description

Core Responsibilities:

  • Manage external customer network infrastructure life cycle                                    
    • Support day-to-day operational needs for customer infrastructure
      • Field dispatches for emergency response and service restoration
      • Facilitate technical support case escalation and resolution
      • Customer documentation updates and management
    • Implement projects as requested by the customer including prepping, configuring and deploying equipment at customer sites and updating network documentation
    • Perform on-call rotation support for assigned customers
    • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
  • Prioritization, Planning, and Scheduling                                                                           
    • Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
    • Work with Project Managers to ensure that deadlines and customer expectations are being met
  • Personal Growth and Development                                                                                  
    • Maintain/acquire technical industry knowledge and certifications
    • Model strategic, continuous learning mindset
    • Facilitate technical interviews for new technical team members as appropriate
    • Expanded skill set in soft skills, leadership, and management through continual personal development
Qualifications

Education and Experience Requirements

  • A Bachelor’s degree in Computer Science or an engineering related field preferred
  • Experience working within ITIL framework preferred
  • 3-5-years’ experience in a computer related field
  • CCNA or JNCIA certification required
Dice Id : 90956506
Position Id : 6688647
Originally Posted : 1 month ago
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