Working Hours: Working hours for this position consists of a 7 ½ hour period (between the hours of 7:00 AM and 10:00 PM) exclusive of a ½ or 1 hour lunch. These hours are to be agreed upon between the supervisor and employee at the onset of employment.
Note: This position may require additional work on occasion with the employee having the option of working this time in addition to or in lieu of regular hours.
Summary: The Jr. Systems Administrator assists the Systems Administrator and Helpdesk Manager in ensuring that the College network remains operational for end users and functional for end-user applications. The person in this role is responsible for the monitoring, maintenance, administration, and management of the College networks and network devices in an assistant capacity, and under the direction of the Systems Administrator and Helpdesk Manager. The person in this role also assists the Systems Administrator in keeping the network secure from threats, such as data theft. The person in this role also acts as an information expert and troubleshooting point person for the IT Support Generalist, and the other helpdesk employees when required.
The College network types include LAN, WLAN, WAN, and SAN. Network devices at RACC include, but are not limited to: routers, wireless access points, networking cables, and switches. Hybrid network devices at RACC include, but are not limited to: multilayer switches, proxy servers, and firewalls. The RACC network also relies on server virtualization technology (VMware, Hyper-V).
Essential Duties and Responsibilities include the following:
10. Is able to perform all IT Support Generalist duties as needed.
11.Mentors IT Support Generalist and IT work-study students.
12.Updates job knowledge by participating in educational opportunities in formal training and informal training (out of class, online, etc).
13.Acts as a first line of defense against cybercrime by maintaining diligence in detecting, reporting, and/or correcting situations which may indicate a data or systems threat. Recognizes malware symptoms and resolves them. Reports security incidents (for example if a user password is compromised) to supervisor. Participates in continual security awareness training as required by the College.
14. Performs other duties as assigned.
This position has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates degree or equivalent in computer information technology from a two-year college or technical school plus two years related IT experience, or a minimum of four years related IT experience. Microsoft MCP certification on Windows Server or Microsoft MCSA Server technology certification required.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the College. Bi-lingual English/Spanish is a plus.
Certificates, Licenses, Registrations
MCP certification on Windows Server or Microsoft MCSA Server technology certification required. Certification(s) must be kept updated and current while employed in this position.
Knowledge of printers, computer hardware, network cabling, and Anti-virus programs are required. Working familiarity with network switches, wireless controllers, routers, and firewalls.
Other Skills and Abilities
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
Must be a US Citizen
Equal Opportunity Employer: minority/female/disability/veteran