Associate UI/UX Analyst

UI, UX, Visio, accessibility experience, process improvement, Business Requirement Documents, Adobe, Process flows, Training Documents, troubleshooting, analysis, problem solving, communication, protyotyping, UAT
Contract W2, Contract Independent, 12 Months
$52,000 - $64,000
Travel not required

Job Description

12 month contract position for UI/UX Analyst with a premiere client in the tele-com industry in Miami, FL (strong potential to roll perm after 12 months)

LOCAL CANDIDATES ONLY PLEASE! THE POSITION WILL START REMOTE DUE TO CORONA VIRUS BUT WILL EVENTUALLY BE ON SITE IN MIAMI

 Highlights

  • 1-2 years of ba experience- not a senior level role
  • Going through transformation- Will be related to improving flows. Making shorter, consolidating, modifying, reviewing, and work with different teams.
  • Generic flows that the CSR’s use to troubleshoot issues customers have.
  • Process flow chart.Work with agents/product owners to test the flows.
  • Over 100 flows, will adjust 30-40.
  • MS Visio.
  • Business Analyst background.
  • Remote to start, onsite thereafter.
  • Video interviews 1-2 rounds 

REQUIRED:

  • Experience in Business/Systems analysis, documentation, and reengineering is a plus.
  • Experience with Graphic Design, User Experience, Product Design, User Interaction or Conversational channels is a plus.
  • Minimum of Bachelors Degree

Below are the key component of the position

User Acceptance Testing (UAT)

  • The Consultant – UX/UI Designer I is responsible for supporting the UAT of the designed solution.
  • Deliver detailed use cases and scenarios along with the testing monitoring tools to be able to report on progress during the testing effort.
  • Create the test plan.

 

Post Implementation:

  • Responsible for post implementation research.
  • Support problem solving arising from production issues derived from the release.
  • Make sure that the central repository of production system flows is updated with new documentation that reflects the system changes or additions released.

 

Implementation Support:

  • Guide and support cross functional teams during the implementation of company initiatives. Cross functional teams include: IT, SQA, PMO, and business or product owners
  • Update portions of the design documentation based on technical discoveries during implementation.

 

User Experience Design

  • Use UX Design best practices along with a high level of analytical reasoning, creative problem solving, common sense, and acquired knowledge.
  • Analyze multiple information sources and complex processes to understand needs. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user needs (through interviews, feedback tools, direct observation, focus group studies, or usability studies).
  • Provide creative and experiential leadership during the creation of conceptual diagrams, wireframes and UI mockups.
  • Maintain relationships within the different UX Design teams, ensuring that correct information is available for designs.

 

User training manuals:

Share knowledge and provide the Training Documentation team with a detailed outline of items to be included for call center training material.  

REQUIRED:

  • Experience in Business/Systems analysis, documentation, and reengineering is a plus.
  • Experience with Graphic Design, User Experience, Product Design, User Interaction or Conversational channels is a plus.
  • Minimum of Bachelors Degree

 

Essential Skills:

  • Ability to translate conceptual ideas into compelling customer experiences, flows, wireframes and mockups.
  • A passion for building great user experiences, and for great design.
  • Experience with Adobe Creative Cloud (Illustrator, Photoshop, XD, InDesign).
  • Experience with prototyping and design tools: Axure RP Pro, Microsoft Visio, inVision, XD, Framer, Sketch, Omnigraffle, paper.
  • Design principles and/or Human-Centered interaction experience preference.
  • Accessibility experience and knowledge.
  • Knowledge of Jira or similar issue tracking systems.

 

 

 

Dice Id : EXECUSCH
Position Id : 6502084
Originally Posted : 4 months ago
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