Junior UX Designer (Pleasanton, CA)
Overview: Junior UX works with UX management and the business at large to design/define a product user experience that enables the customers of our 18 banner brands under the Albertson s Companies to seamlessly and easily shop across channels and help our brands deliver the best customer service from product discovery through delivery. The position is a key individual contributor for the department, playing a key role in developing the multi-year experience road map for customer-facing features and functionalities for the universe of Albertson s Digital properties that present the highest customer and by extension business value to the company.
The ideal candidate will have 1 to 3 years of experience working as a UX designer, Strong knowledge of responsive design methodology and working samples of a complete end to end working projects. They need to acquire a customer first mentality. A deep understanding of customer research, knowledge gathering, ideation, prototyping.
This position reports to the Director of User Experience
Hands on work on development of features and functionality for Albertson s websites and then following on with project implementation and continuous improvement
- Combining a strong understanding of customer needs with an equally deep understanding of business goals to champion solutions that deliver value for the Albertson s Companies
Gathering input from a variety of internal stakeholders, and external resources-
- Analyzing existing Albertson s Company data, and conducting user research/testing
- Evaluating technologies (internal capabilities, and vendor offerings)
Socializes opportunity assessments and scope POVs, driving to alignment among the highest level of leadership in the organization
Responsible for the requirements, approach, and vision for key customer facing features on the Albertson s digital properties and supporting systems
Develops feature definitions, detailed requirements, business process changes, internal communications, and implementation plans
Participates in Agile Project Inception, Iteration meetings, writes stories/acceptance criteria, story signoff, launch readiness, post launch triage/burn in
- Defines user stories customer journeys as part of an Agile project framework that:
Directly support primary objectives of the project
Develops designs that are appropriate in size for experimentation and or iterative design delivery
Include clear and specific acceptance criteria
Independently resolves specific challenges related to how a feature/tool will work for Albertson s customer or business user and make trade-offs of scope, time & budget when issues arise during development
Drives change within the division, including the adoption of design thinking/customer experience best practices, integration into business processes (for management/optimization of website features)
If necessary, coordinates with outside vendors and partners to ensure their work is delivered on time and on scope
1-3 years relevant professional experience required, BS/BA degree required.
Strong communication Skills, both verbal and written
UX Specific Skills:
1-3 years of Responsive design experience is a must
Internet and retail experience strongly preferred
Strong analytical, prioritization and negotiating skills.
Usability and customer-focused design experience required
Passionate about building great user experiences and solving customer and business problems.
The most successful candidates will be not only self-starting, but opportunity identifying and able to put a plan together to achieve success in collaboration but minimal supervision from UX leadership
2001 Gateway Place, Suite 150 San Jose, CA, 95110