Knowledge Analyst / Tech Writer

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Apex Systems
Full Time

Job Description

Job#: 1272262

Job Description:

Apex Systems is hiring for a Knowledge Analyst / Tech Writer. This position is a contract to hire opportunity with great opportunities for career growth. This is a hybrid position requiring 2-days on-site in National Harbor. If interested please send over your resume to and the best time for us to chat!

Knowledge Analyst / Technical Writer

Our client is seeking a Knowledge Analyst/Technical Writer to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization. The Knowledge Analyst/Technical Writer you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. The Knowledge Analyst/Technical Writer will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.

What You'll Get to Do:
  • Establish relationships with functional department Subject Matter Experts and client to promote awareness of Knowledge Management initiatives
  • Assist program with improving Knowledge Management practices
  • Work with stakeholders to translate technical content into documentation
  • Collect, organize, and maintain content for Knowledge Repositories
  • Disseminate knowledge resources
  • Develop and maintain program specific documentation templates
  • Participate in the establishment of guidelines and standards for text and graphics
  • Organize, write, edit, and produce documentation for customer facing and backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User Manuals
  • Perform periodic reviews to evaluate existing documentation and develop innovative approaches for improvements
  • Obtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumption
  • Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
  • Ensure documentation complies with all applicable specifications, standards, and other project constraints
  • Define, document, and monitor baseline Knowledge Management performance metrics and key performance indicators
  • Support creation and editing of graphic content for program documentation

You'll Bring These Qualifications:
  • Ability to obtain DoD Security Clearance
  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
  • B.A./B.S. or equivalent + 3 years of relevant experience
  • Previous experience working with IT operations and engineering support teams
  • Strong understanding of Knowledge Management and experience implementing Knowledge Management methodologies such as Knowledge Centered Service (KCS)
  • Experience developing and supporting Knowledge Management initiatives
  • Proficient in the following technologies:
    • SharePoint
    • Adobe Acrobat Pro
    • Microsoft PowerPoint, Word, Excel, and Visio
    • Service Management Tool (i.e.. ServiceNow)
  • Ability to interface with various disciplines, as well as work independently
  • Excellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levels
  • Ability to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneously
  • Ability to quickly learn and understand complex topics
  • Must be a team player

These Qualifications Would be Nice to Have:
  • Adobe Illustrator, Adobe Photoshop experience
  • Previous DHS or DoD experience
  • Possess understanding of IT Service Management principles
  • Possess understanding of Project Management principles
  • Certification in Knowledge Management

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1272262
Originally Posted : 3 months ago

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