L2/ L3 Application Support

UNIX & Windows, Oracle PL/SQL, shell script, GENEOS, Splunk & ServiceNow.
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience

Job Description

Job Responsibilities:

  • Responsible for monitoring business applications and services as a Level2 Prod support personnel
  • Responsible for Batch job monitoring and troubleshooting in terms of application and system issues
  • Handling incident tickets as well as business user calls.
  • Escalate issues when required to ensure timely resolution
  • Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.
  • Writing and running scripts on DB for adhoc reports, user requests.
  • Parsing and analyzing data feeds as well as error checking
  • Change, Deployment activities and Problem management
  • Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
  • Resource must also be able to create/maintain documentation related to support activities
  • Responsible for production stability and Major Incident management (“MIM”

 

Skills/Experience:

  • Extensive Experience in UNIX & Windows environment
  • Experience in Oracle PL/SQL and data analysis
  • Experience in shell script
  • Extensive Experience of batch scheduler like Ctrl-M or autosys
  • Thorough knowledge & working experience of ITIL methodologies
  • Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow.
  • Strong written & verbal communication skills
  • Highly motivated & proactive team player, detail oriented and ambitious
Dice Id : 90915265
Position Id : 7225778
Originally Posted : 2 months ago
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