Role: L2 Service Desk Support
Duration: Full Time
o Responsible for handling daily technical support activities related to desktops/laptops
o V good understanding of desktop/laptop hardware and BIOS
o Troubleshooting and installation of desktop/laptop OS – Windows 7 & 10
o Interacting with staff on desktop related problems and providing their resolutions.
o Basic knowledge of ticketing tool to assign, update and close calls in tool
o Basic Understanding of LAN network and troubleshooting
o Basic Knowledge of AD Server, DNS Server, DHCP Server, Proxy Server.
o V proficient in Microsoft Office latest versions and other component like VISIO
o V good in connecting accessories, various sort of cables, mobile syncing issues, Microsoft Outlook configuration and troubleshooting, user profile issues
o Basic Microsoft Office 365/Exchange knowledge for mailbox troubleshooting issues.
o Working with SCCM team for client OS upgrades and liaison with Server team to carry out deskside day to day tasks
o Backups and Restores
o Anti Virus software issues and working with OEM/SEM’s to troubleshoot those.
o Act as Hands and Feet support for server side outages.
1050 Crown Pointe Pkwy, Suite 300 Atlanta, GA, 30338