LINUX\/UNIX Product Support Technician Lvl 1

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Apex Systems
UNIX, Technician, Sun, IT, Management, Networking, HTTP, TCP, Systems
Full Time

Job Description

We are looking for (2) UNIX/LINUX Product Support Technicians to join our day shift or night shift team!

If you meet all requirements and are interested in applying please send an updates resume in Word Doc. To mtuggle@apexsystems.com

Role: UNIX/LINUX Support Technician

Location: Hybrid remote/onsite - Austin, TX

Duration 6 month contract, with possibility of conversion

Positions Open: 2

Training: Onsite, 8-5, M-F, 2-3 months based on skill level/knowledge:

Day Shift: 6a-6p, Mon, Rotational on/off (Mo-Tu, Sat-Sn), (W-Th, F), Sun & Wed), Thurs, Fri.

Night Shift: 9p - 6a, Mo - Th

What you'll do:

You will be part of our support team for a 24x7 data center environment, maintaining and supporting all UNIX/LINUX distributed systems hardware and operating system software components. Supporting over 2000 sites, you will work with multi-tiered teams spanning all levels of engineering across multiple IT disciplines. This position will be a part of a front line support team that handles the inflow of ticket and alert driven issues, ensuring a high state of readiness and adherence to support SLAs and team metrics.

Required Skills/Knowledge: 1+ years:
  • UNIX/LINUX server administration experience in geographically dispersed, highly complex infrastructures
  • Troubleshooting/resolving unexpected service outages, system maintenance issues, data center enter adds/moves/changes, performance and complex system issues.
  • Management of highly available (HA) system architectures.
  • RHEL/CentOS administration and troubleshooting
  • TSM, NetBackup, Backup Exec, or other enterprise backup solutions
  • SAN/NAS storage solutions over (Fiber, iSCSI, MPIO)
  • Networking principals, firewalls, load balancers, and a strong knowledge of network protocols including HTTP, DNS, UDP, and TCP.
  • Good written and verbal skills, inter-team communication, and customer support experience
  • Process oriented, with a familiarity with ITIL principles
  • Flexible availability in support of 24x7/365 environment; including days, nights, weekends, & holidays


Preferred Skills/Knowledge:
  • Knows data centers and layout
  • Worked with different demographics i.e. offshore
  • Ticket systems: (ServiceNow)


Preferred Education:
  • Associates degree: Compt. Science, Systems Eng. or related field


Day to day Support Functions:
  • Actively monitoring system generated alerts, ticket queues, team inboxes and associate engagements
  • Ensure file systems are under threshold
  • Determine top system performance consumers
  • Perform basic troubleshooting of all UNIX/LINUX servers deployed in our store, non-store and data center environments
  • Perform initial fault isolation
  • Ticket creation and incident support as well as receive incoming calls from users
  • Facilitate change related requests using documented processes and procedures
  • Escalating business impacting incidents according to documented escalation guidelines


If you meet all requirements and are interested in applying please send an updates resume in Word Doc. To mtuggle@apexsystems.com

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1185996
Originally Posted : 1 month ago

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