Latin America Treasury Operations Fulfillment & Service Business Executive

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Bank Of America
Exchange, Sales, Development
Full Time
Work from home not available Travel not required

Job Description

Job Description:

Line of Business Role Description

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services.

The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.

Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Role Overview:

The Latam Operations Fulfillment & Service executive is responsible for managing the performance of the local Operations, Fulfillment & Service teams in Latam, supporting Corporate, Financial, and Commercial Banking clients. The leader in this role will have strong alignment to the functional process owners at the regional level, as well as strong engagement with regional GTS, Corporate Banking, and country leadership partners.

The Operations, Fulfillment & Service role has end to end accountability for the performance of Wholesale Banking in Latam, being accountable to enable the business strategy in that jurisdiction, while focusing in the reduction of risk and costs. The leader in this role will also work with regional and local partners to streamline the experience for clients while also driving employee engagement at the local level.

Responsibilities:

Business:
  • Drive the Fulfilment, Service and Operations strategic direction at the local level, within the geography covered, with strong local and regional connectivity
  • Deliver consistently high client satisfaction, measured through formal and informal client feedback. Continually seek to improve the client experience across all functions
  • Manage and mitigate risks across operational processes and client servicing functions. This includes review and identification of risk and the project management necessary to close any gaps in control measures
  • Drive business growth through partnership with GTS Sales to implement solutions for clients, both locally and globally
  • Enhance the workplace through leadership, employee engagement and personnel development. Build a culture of teamwork and collaboration focused on client delivery
  • Leads with a global perspective and articulates enterprise vision
  • Establishes a continuous process improvement environment within the team and drives operational excellence
  • Participates in and drives collaborative efforts to advance tools, technology and ways of working to better serve an evolving client base
  • Experience in digital and ability to understand technology
  • Translate data into key business metrics and decision making. Work with business partners to accurately forecast and support business growth strategies

Leadership:
  • Responsible for execution of the Operations, Fulfillment & Service strategy in the jurisdiction covered, as well as execution of the agreed upon processes
  • Provides broader GWBO leadership in the region by driving integration into the wider GTO organization
  • Build strong/influential relationships with key leaders across the country, region, enterprise and industry
  • Attract, retain, and grow key talent: believes in the value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Create a high performing team ; strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Risk/Compliance/Financial:
  • Understand and implement changes resulting from regulatory mandates, including regulatory reporting and onshore processing requirements
  • Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
  • Build a culture and process to identify, mitigate, and control operational risk
  • Manage the operational risk with stable operations and full compliance to local and global regulations
  • Satisfactory audits, reviews, exams (internal and Regulator driven)
  • Own and be accountable for control of expenses and budget assigned to the country team including personnel and volume forecasts, and achieving identified operational goals
  • Development and execution of effective business continuity and event management processes


Required Skills
  • Must have proven Treasury operations experience in the GTS products (Payments, Trade Finance, Loans, Commercial Services, client onboarding), with proven external client facing fulfilment and service experience highly desirable.
  • Bilingual Spanish Speaking required, Spanish and Portuguese desired
  • The leader must have the ability to manage in a matrix environment, and have broad people leadership experience.
  • Candidate must have the ability to effectively partner with, work alongside, and influence other business units and various levels of management. Must excel in working among diverse viewpoints to determine the best path forward.
  • An operational excellence mind-set and demonstrated successes in process improvement, digitization and standardization opportunities is beneficial.
  • Proven experience in managing operational risk in the GTS products, ensuring full compliance of company and regulatory policies affecting the FSO team.
  • Risk management is essential to the role.
  • The leader in this role must be able to communicate well with external clients and internal stakeholders.
  • Proven focus on improving the external client experience through direct leadership of Servicing teams
  • Experience in delivering through Shared service centers / offshore centralized utilities not under direct control and managing vendor and suppliers.
  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
  • Comfort working in a collaborative team environment
  • Build a client driven environment with a focus on Client Delight
  • Ability to work in a high pressure and fast changing environment
  • Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
  • Understand and respect cultural differences
  • Inspire commitment and followership, communicate crisply and candidly
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Absolute team player and evidence of character consistent with Bank of America's core values


Shift:
1st shift (United States of America)

Hours Per Week:
40


Company Information

At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better. We are committed to attracting and retaining top talent around the world to ensure we continue to deliver together for our customers, clients and communities. Along with taking care of our customers, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Dice Id : 10118499
Position Id : 20000060
Originally Posted : 3 months ago

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