Lead Application Support Engineer

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The Depository Trust & Clearing Corporation
Full Time

Job Description

About this Opportunity
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:
  • Competitive compensation, including base pay and bonus
  • Comprehensive health and life insurance and well-being benefits
  • Pension
  • Paid Time Off and other leave of absence
  • Flexible/Hybrid Work Arrangements

Why You'll Love This Job:

The Development family is responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specialises in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Your Primary Responsibilities :
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
  • Collaborate with internal teams to provide answers to application issues and escalate to as needed
  • Validate and submit responses to requests for information from ongoing audits
  • Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring
  • Partner with development teams to provide input into the design and development stages of applications
  • Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
  • Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience.
  • Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
  • Key Platform experience: Linux/Unix, AWS,
  • Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
  • Domain knowledge: Finance and Securities, is preferable
  • Fosters a culture where honesty and transparency are expected.
  • Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
  • Invests effort to individually coach others.
  • Builds collaborative teams across the organization.
  • Communicates openly keeping everyone across the organization informed.

Who We Are:

DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About DTCC

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

About the Team

Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.


Company Information

Who are we?

DTCC safeguards the financial markets and helps them run efficiently – in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

Why choose DTCC?

DTCC employees work at the center of the world’s financial markets, bringing both innovation and stability to the entire post-trade lifecycle. Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.

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Dice Id : 90853261
Position Id : 205421
Originally Posted : 3 months ago

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