Software Engineer - Web Application Support

API, apigee, Rest API, json, jwt, oauth, casandra, zookeeper, postgres, postgressql, openldap, qpid, websphere, apache, tomcat, mq, red hat linux, windows, java technologies, aws cloud, clustering, load balancing, autosys, sso, saml, unix, vmware
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Seeking a Software Engineer - Web Application Support for a client in Dallas, TX. This is a full-time position with competitive pay and full benefits. Interested candidates apply with a resume. Listed below are just some of what you ll be doing

About this Opportunity

The Application Support Engineer role will be responsible for providing technical support for the APIs hosted on Apigee. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.


  • Provides production support for API platform supporting web applications.
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Provide support for change management approval, execution for production application services
  • Client support team engagement to assist with application related incidents, client testing and integrations
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting.
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately


  • Minimum of 4 years of related experience
  • Bachelor's degree preferred

Additional Qualifications

  • API Technologies Google Apigee, Rest API, JSON, JWT, OAuth
  • Open source Technologies Casandra, Zookeeper, Postgres, PostgresSQL, OpenLDAP, Qpid
  • Middleware application administration/Support - WebSphere, Apache, Tomcat, MQ
  • Platform Red hat Linux, Windows
  • Knowledge on Java technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML

Dice Id : 1100046
Position Id : 6202194
Originally Posted : 3 months ago
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