Lead HelpDesk Specialist

Must have experience working for over 1000 employee company as a HelpDesk Manager and MUST BE hands on.
Contract W2, Contract Independent, Contract Corp-To-Corp
50/hr - flexible
Work from home not available Travel not required

Job Description

My name is Uzair Qasim, I am a senior recruiter working for KandilIT / VetSourceUSA.

This role is going to be with well-known food company.

Walter Schiller is the account executive from KandilIT and he is dealing directly with the hiring manager.

Please contact me at 973-917 9764 or uzair at kandilit com or https://www.linkedin.com/in/uzairqasim


  • HANDS ON EXPERIENCE at all support LEVEL 1/2/3


  • MUST have very user-friendly personality.

Lead HelpDesk Support Specialist

Secaucus, NJ

Duration: 1+ Year - right to hire 

Hourly rate: $50/hr - Flexible


* • Demonstrated experience in leading teams in an enterprise environment and prior experience as Leading HelpDesk team for over 1000 employees 

  • Excellent technical experience with Active Directory and Citrix

  • Excellent technical knowledge of network, server administration, and software.

  • Extensive hardware support experience with Mac and PC desktops and laptops.

  • Working technical knowledge of current network protocols, operating systems, and standards, including Windows, Apple OSX, and Microsoft Office Suite.

  • Ability to operate tools, components, and peripheral accessories.

  • The ability to read and understand technical manuals, procedural documentation, and OEM guides.


  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

  • Install, configure, test, maintain, monitor, and troubleshoot the server and network infrastructure for an uptime of 99.9%.

  • Ensure security is at the forefront of every solution.

  • Meet and deliver IT security projects on time and within scope and budget.

  • Provide artifacts to meet all audit requests prior todue dates.

  • Assure that onboarding activities are carried out to provide new employees with timely and flawless integration.

  • Receive and respond to incoming calls, pages, and/or e-mails regarding computer software and/or hardware problems.

  • Develop and maintain an inventory of all computers, monitors, keyboards, printers, and other peripheral equipment.

  • Construct, install, and test standardized and customized configurations based on various platforms and operating systems.

  • Build and continually develop relationships with teams across the organization. •

Liaise with third-party support and equipment vendors.

  • Develop and manage reporting of metrics and Service Level Agreements that effectively measure team, department and vendor performance, and are in line with the needs of the business.

  • Supervise a small team of individuals responsible for implementing and maintaining Service Desk standards, policies, processes, and procedures.

  • Proactively lead and develop the performance of team members through performance management, resource review planning, training, and development to meet the needs of the business.

  • Recommend and implement applicable technologies to effectively manage the client environment in regard to security, anti-virus, image and patch management. •

Develop long-term strategies and capacity planning for meeting future computer hardware needs.

  • Lead development and implementation of new computer projects and new hardware installations.

  • Maintain up-to-date knowledge of hardware and equipment contracts and installations.

  • Lead research of computer products in support of procurement and development efforts. Evaluate and recommend hardware products for purchase.

  • Help determine technology direction for client services including desktop/laptop, mobile devices, and remote access solutions.

  • Support multi-media, teleconferencing, and conference room technologies.

  • Support employees in recommending, scheduling, and performing PC, hardware and peripheral

Current Job Openings - https://tskandilitllc.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=6914526

My LinkedIn profile - https://www.linkedin.com/in/uzairqasim

Uzair Qasim

KandilIT.com / VetSourceUSA.com

O: 973-287-3517
M: 973-917-9764

E: Uzair@Kandilit com
Fax: 973-200-6430

Posted By

Uzair Qasim

Dice Id : 90784838
Position Id : 346227
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