Lead Product Advisor

payments processing, training methodologies, Agile development, customer experience, product manaement
Full Time
Depends on Experience
Travel not required

Job Description

The Lead product Advisor is responsible for working closely with Aptys customers and internal personnel to demo, design, build, implement, and support Aptys products. The Lead product Advisor is often the Aptys "face" to prospects and customers as they learn how to implement and use Aptys products. The Lead Product Advisor directs and supports the activities of other Product Advisors as they work with customers and internal Aptys personnel.

This opportunity is open to 100% remote candidates! It is critical that you come prepared with a self-motivated attitude, great time management, and excellent communication skills.

Job Responsibilities

The lead Product Advisor's job responsibilities span several different functional areas.

Product Demos:

  • Create and deliver live presentations explaining Aptys products and services to prospective customers
  • Work with Sales, Product Management, Development, and Services to identify functionality gaps between the functionality in the Aptys products and prospective customers' requirements

Product Management:

  • Analyze client needs compared to Aptys existing products to determine new functionality required for existing products to meet customer requirements
  • Assist in researching and defining the requirements for new products

Quality Assurance:

  • Work alongside the product and development teams to analyze product requirements and provide feedback
  • Develop and execute detailed test plans and test cases/scripts
  • Run end-to-end tests to ensure product functionality
  • Work with product and development teams to ensure testing plans successfully exercise code for errors
  • Identify, record, document, and track issues within the products

Documentation:

  • Work with Aptys customers and the Aptys product, development, and support teams to identify documentation needs for customers
  • Develop documentation that both customers and Aptys personnel can use to better understand Aptys products and services

Training:

  • Work with Aptys customers and the Aptys product, development, and support teams to identify training needs for customers
  • Create and deliver training that can be used to assist customers in understanding and using Aptys products and services
  • Work with Aptys customers to identify the training needs for their customers and, if required, assist in developing the materials and presenting the training sessions to their customers

Support:

  • Answer Aptys customers functionality questions
  • Work with Aptys customers and members of the product, development, and support teams to identify and resolve functional issues reported by the customer
  • Gathering customer's information and determining the root cause of issues by evaluating and analyzing the symptoms
  • Documenting the root cause of issues as well as the steps required to resolve them
  • Work with the Aptys Development and Product teams to find resolutions to issues found during the software development cycle
  • Work on-site with customers to answer questions and resolve issues found during customer's go-live of an Aptys product(s)

Essential Requirements

  • Ability to direct and support the activities of other team members
  • Ability to build and reinforce a sense of teamwork amount other team members
  • Ability to work under pressure to complete tasks in a timely manner
  • Must be able to work independently with minimal direction
  • Ability to work in a cross-functional team environment
  • Ability to set priorities and adapt to rapidly changing requirements
  • Knowledge and work experience with payment products
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Sense of ownership in all of Aptys' products and services with the desire to continually improve customer satisfaction
  • Self-motivated

Desired Skills & Experience

Education:

  • Undergraduate degree in either a technical field such as Computer Science or Information Systems or in a business field such as Management, Accounting or Finance or equivalent work experience

Job Related Experience:

  • Working knowledge of payments processing
  • Working knowledge of training methodologies
  • Working knowledge of Agile development methodologies
  • Experience working with customers

About Aptys

Here at Aptys, we build systems used by thousands of financial institutions everyday to process payments; in fact, we are responsible for providing these payment processing services to approximately one-third of the nation s financial institutions! You may have already benefited from our software without even realizing it. That s because we re good at what we do! That doesn t mean we re complacent, though. Our mission is to be the financial industry s most customer-centric company, offering payment solutions that enable financial institutions to grow, innovate, and become even more effective at servicing the nation s consumers with cutting-edge technology. This role will play a key part in our continued success moving forward. If the idea of being an integral part of our nation s financial system is exciting to you, you re in the right place.

We believe that our employees are our organization, which is why we have gone 100% remote. It is important to us to find the very best people wherever they are, and that doesn t just mean having great skills; we take our culture very seriously! We are bound together by a shared set of core values and, as both an employee of Aptys Solutions and a member of the Cloud Technologies team, you can expect the following principles to be embodied in our company and team culture:

  • Cooperation - We believe wholeheartedly that we succeed or fail together as a team. If you need help, or even just a sounding board, you will always have somewhere to look or someone to ask.
  • Independence - We are all adults! We rely on each other to do great work even when nobody is looking, and in exchange we trust one another enough to give each other the space we need to be our best.
  • Respect - We are all human, and we don t forget that. Your personal life will be respected, and your manager s (virtual) door will always be open if you have any questions or concerns.

As an employee of Aptys Solutions you will also enjoy the following benefits:

  • Excellent work-life balance
  • Generous PTO and holiday schedule
  • Health, vision, and dental insurance

Aptys Solutions is an Equal Opportunity Employer.

Dice Id : RTX1373ff
Position Id : 7412420
Originally Posted : 2 months ago
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