Resp & Qualifications PURPOSE
Serves as an authority over Product Owners and product teams to ensure clarity in strategic direction. Brings an expertise to lead and manage project requirements and introduces new, beneficial tools and practices. Focuses on managing the development of products to meet the needs of internal and external clients, and helps to establish the business value for their development and implementation. Provides business point of view and guidance on opportunities and risks to support clients.ESSENTIAL FUNCTIONS:
Leads the development of the product portfolio and provides workable solutions to satisfy customer and market expectations in close collaboration with stakeholders, Product Owners, and scrum teams.
Collaborates with management to identify and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
Validates proposed solutions by performing market research to gain insights and inform; assists with pricing packages and structures.
Communicates internally and externally, develops and maintains Product Roadmap(s).
Manages Product Backlog(s) for the development teams by using product road mapping and backlog management tools.
Works closely with testing managers to ensure product functionality is properly tested against business requirements; leads change control processes to reflect project priorities.
Aides in the development process by attending product refinement, sprint planning, and sprint reviews.
Coordinates and organizes workshops with product users using the discover and define approach; validates hypotheses and implements best solutions.
Contributes to wider initiatives and activities that support and increase customer satisfaction.
Conducts product training to partners, staff, and identifies need for individual/team training opportunities.SUPERVISORY RESPONSIBILITY
Individual Contributor - Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.SCOPE
Freedom to Act
Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.
Problem Complexity and Problem Solving Timeframes
Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.
Level of Supervision Received
Uses policies and general objectives with little functional guidance. Rarely refers specific cases to manager unless clarification or interpretation of organization policies is involved.
Erroneous decisions or recommendations would normally result in the inability to reach crucial organizational objectives and may have prolonged effect, as well as the expenditure of substantial resources.
Contact with Others
Frequently inter-organizational and outside customer / vendor contacts. Part of a team who represents the organization. Monitors activities and communicates information across the organizationQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 10+ years experience business analysis, business development, solutions development, system analysis, technical design/development implantation or equivalent experience OR
6 years Previous product owner experience with an in-depth knowledge of agile process and principles.
Healthcare experience is mandatory and Care Management experience would be a big plus.
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Preferred Qualifications
Previous healthcare experience
Knowledge, Skills and Abilities (KSAs)
Proficient in Agile methodologies, principles, and procedures., Expert
Ability to use Product KPIs and business metrics to optimize the product., Expert
Ability to recognize, analyze, and solve a variety of problems., Expert
Ability to analyze, organize and prioritize work while meeting multiple deadlines., Expert
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.Licenses/Certifications
Certified Scrum Product Owner PO certification Upon Hire ReqEqual Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.Where To Apply
Please visit our website to apply: www.carefirst.com/careersClosing Date Please apply before: 9.29.2021Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship