Job Title: Legal Policy Copyright Agent (Entry Level)
Location: San Francisco CA [Remote to begin with]
Duration: 12 months contract
What You’ll Do:
Passionate about online speech, intellectual property, and user rights? As a Legal Policy Copyright Agent, you are at the forefront of these challenging issues, expertly managing policy enforcement, advocating for user safety, and maintaining trust in Client globally.
At its core, your job will be to review a high volume of online content. You will process DMCA removal requests (allegations of copyright infringement), field incoming complaints using internal tools, and analyze data to decide upon the appropriate resolution. You may also be required to handle other legal removal requests from start to finish, including document intake, processing, and follow-up. A proactive attitude and exceptional attention to detail is absolutely essential, as is the ability to be both firm and fair.
Of critical importance is an analytical mind, the ability to balance out both sides of the complaint, and the confidence to decide upon the right path for resolution. Legal training is not a prerequisite for this position, however a background in IP, Copyright, or Trademark would be advantageous.
The Legal Policy Copyright agent will also serve on an on-call rotation working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world.
Review issues via the ticket system.
Use online resources to research issues in full.
Process removal requests efficiently and accurately.
Review individual account statuses and make recommendations under policy.
Provide clear, patient, and helpful responses to time sensitive safety and legal requests.
Handle internal copyright queries and escalations in an efficient manner.
Collaborate cross-functionally with Legal, Product, Communications, and other Trust & Safety teams to improve user experience with policy related issues.
Who You Are:
You have experience with high volume legal document intake and processing, including DMCA notices.
You are at ease with providing clear and concise responses to time-sensitive requests.
You are an excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams.
You are flexible and can adjust accordingly to ensure team efficiency and deliverables are met.
You are detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous.
You are able to spot anomalies or unusual patterns in requests you handle
You can deliver consistent high-quality work.
You are looking for an entry level position, due to limited or no prior work experience.
You are a keen decision maker, self motivated, and a team player.
Professional experience with copyright and online intellectual property issues.
Previous experience with customer support and ticketing systems.
Excellent verbal and oral communication skills with the ability to translate complex issues into simple, clear language.
Ability to manage time and prioritize work effectively.
This role requires weekend coverage (Saturday or Sunday).
Knowledge of the technology sector and relevant policy issues affecting online and offline communities like safety, abuse, and intellectual property use.
Complete fluency in English and a second language (strong preference for Japanese, Korean, Arabic).
Intelliswift Software, Inc. is a premier software solutions and services company headquartered in Silicon Valley, with offices across the United States and India. The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies. Intelliswift provides a variety of services including Enterprise Applications, Software Product Development, Mobility & Collaboration, Big Data/BI, Cloud Solutions, and Team Augmentation.