Level 1 Service Desk Analyst

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Lighthouse Technology Services
Associates - CIS / CS or equivalent, 1+ yrs work experience, Level 1 experience, Strong Customer Service - Oral & Written, MS Office Products Support (O365/Outlook), Flexibility on work hours - Helpdesk is open 7am-8pm, 3 yrs Helpdesk - Service Desk experience, level 1 minimum, level 2 preferred, Work Hours: 7am - 8pm Flexibility, Active Directory, STRONG Customer Service Skills, Proficiency with MS Office products & support, Email O365 - Outlook support experience, A+ Certification, PC Hardware Support experience, Remote User Support, STRONG documentation skills, Strong Telephony skills
Full Time
Depends on Experience
Travel not required

Job Description

Lighthouse Technology Services is seeking Level 1 Service Desk Analysts for full time roles in Buffalo, NY.

Responsibilities Will Include:

  • Assist client partners in solving technical problems.
  • Provide technical assistance and support related to computer systems, hardware, or software.
  • Respond to queries, runs diagnostic programs, isolate problems, and determine how to resolve issues.
  • Challenge each other to grow, solve problems, and to be the best IT solutions provider possible.

Required Skills Include:

  • 1-3 years proven professional workplace experience (Or AS CS or CIS Degree or equivalent)
  • Minimum Level 1 experience, level 2 preferred
  • Reside in WNY area
  • Flexibility in work hours (7am – 8pm)
  • Knowledge of Active Directory
  • Strong Customer Service Skills
  • Knowledge of MS Office Products and Support
  • Email Support experience (preferably in O365/Outlook)
  • O365 support and admin experience
  • A+ Certification
  • PC Hardware Support knowledge
  • Remote User Support
  • Strong documentation skills
  • Strong phone skills


Posted By

Randy Harris

2560 Walden Ave Suite 112 Buffalo, NY, 14225


Company Information

Lighthouse Technology Services began over ten years ago as an IT Staffing Agency with an idea to connect quality IT people with quality IT professional positions. As we did many years ago, we have a core group of tenured professionals at the heart of our business driving our HR, accounting, and IT Recruiting efforts. We’re now blessed with a large extended family of IT professionals in both front line and management positions across a wide variety of organizations, and operating a broad spectrum of roles. Being based in the Buffalo, NY area and possessing a team of long-standing IT Staffing Professionals, the majority of our IT Requirements come from companies either based in or with ties to Buffalo, NY. We serve numerous clients, including Fortune 500 companies, by building trusted relationships between IT Pros and IT & HR hiring managers. While our main office is located in beautiful Buffalo NY, we also carry a remote office in Orlando, FL and provide services to organizations staffing for IT Professional Positions across the country. We look forward to hearing from you, and thanks for connecting with us on DICE.
Dice Id : 10114206
Position Id : 1389
Originally Posted : 7 months ago