Level 1 Service Desk Analyst

Help Desk, Desktop Support, Hardware, Laptop, Help desk, Technical support, Customer service, Communication skills, Infrastructure, IT service management, Service desk
Contract W2, 6 Months
$18 - $20
Work from home not available Travel not required

Job Description

This is a 6 month contract opportunity with the possibility to extend.  Only direct W2 candidates will be considered at this time.  

Level 1 Service Desk Analyst

Your Mission:
You will become part of our Global IT Services Team, and will take over 1st level IT responsibilities by phone, by e-mail and on-site.
As part of your role in our service desk team, you will assist our staff with technical inquiries, provide direct solutions and assistance in the event of problems and service requests.

• Working on (or completed) an IT education and with some initial professional experience
• Basic knowledge of installation and configuration of PC hardware and software incl. Operating Systems
• Experience in dealing with a ticket system as well as in process management preferred
• High degree of customer and service orientation
• Fun at work in the team

• Monitor, receive and respond to incoming end user calls and emails
• Perform fulfillment of documented basic to standard Requests
• Perform resolution of documented basic to standard Incidents
• Escalate to resolver teams based on documented processes
• Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
• Critical: Provide good customer service, professional oral and written communication skills
• Primary Expertise: Customer Service, Basic IT Support
• Seeking results-oriented, self-starter able to adapt to new requirements, with strong interpersonal and communication skills, ability to work in team

We Offer:

Great place to work at the customer location
Become part of an international company and a professional IT network offering future growth opportunities
Attractive training and incentive plans

Dice Id : solpart
Position Id : 5938910
Originally Posted : 11 months ago
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