Level 1 Service Desk Analyst

Help Desk, Desktop Support, Hardware, Laptop, Help desk, Technical support, Customer service, Communication skills, Infrastructure, IT service management, Service desk
Contract W2, 6 Months
$18 - $20
Travel not required

Job Description

This is a 6 month contract opportunity with the possibility to extend.  Only direct W2 candidates will be considered at this time.  

Level 1 Service Desk Analyst

Your Mission:
You will become part of our Global IT Services Team, and will take over 1st level IT responsibilities by phone, by e-mail and on-site.
As part of your role in our service desk team, you will assist our staff with technical inquiries, provide direct solutions and assistance in the event of problems and service requests.

• Working on (or completed) an IT education and with some initial professional experience
• Basic knowledge of installation and configuration of PC hardware and software incl. Operating Systems
• Experience in dealing with a ticket system as well as in process management preferred
• High degree of customer and service orientation
• Fun at work in the team

• Monitor, receive and respond to incoming end user calls and emails
• Perform fulfillment of documented basic to standard Requests
• Perform resolution of documented basic to standard Incidents
• Escalate to resolver teams based on documented processes
• Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
• Critical: Provide good customer service, professional oral and written communication skills
• Primary Expertise: Customer Service, Basic IT Support
• Seeking results-oriented, self-starter able to adapt to new requirements, with strong interpersonal and communication skills, ability to work in team

We Offer:

Great place to work at the customer location
Become part of an international company and a professional IT network offering future growth opportunities
Attractive training and incentive plans

Dice Id : solpart
Position Id : 5938910
Originally Posted : 1 year ago
Have a Job? Post it

Similar Positions

IT Support Analyst
  • Kforce Technology Staffing
  • Grand Rapids, MI
Help Desk BHJOB11946_459074
  • Addison Group
  • St. Joseph, MI
Desktop Support Specialist
  • Collabera
  • Jackson, MI
Deskside Technician
  • Stefanini
  • Midland, MI
Desktop Support - OS Migrations and Laptop Builds
  • Vision Integration Technologies, Inc.
  • Ann Arbor, MI
Desktop Support II
  • Real Advancement
  • Milwaukee, WI
Desktop Support
  • Cognizant Technology Solutions
  • Others, WI
Desktop Support - 2
  • Experis
  • Milwaukee, WI
Desktop Support
  • Comtech Global
  • Madison, Wi, WI