Level 1 Support Techs\/Technical Analyst

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Apex Systems
Systems, Help Desk
Full Time

Job Description

Apex Systems is seeking multiple Helpdesk Support candidates that have strong technical support and customer service skills.

Location: Candidate must be living in NC or SC - prefer close to Charlotte

6+ month contract - potential to extend and convert contingent upon performance

If you are interested in the requirements please send your resume to cmallory@apexsystems.com or apply directly today!

Requirements:
  • MUST HAVE 2+ years of Technical Support/Tier 1 Help Desk Support experience
  • Experience/knowledge of ServiceNow or other Ticketing Systems
  • Must have great customer service experience and willing to work OT hours on occasion

Job Summary:

Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony), software, network (data and voice) and enterprise applications issues/requests. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. Staffed by persons with general information systems knowledge acquired through education and/or experience.

Additional Essential Functions:
  • Provides technical support via the telephone for customer issues in a fast-paced call center environment.
  • Produces accurate and complete work while meeting department productivity goals.
  • Perform troubleshooting for unfamiliar technical issues.
  • Ability to determine issues that may have an adverse business impact if not escalated.
  • Applies appropriate customer service and service recovery skills to comply with department standards.
  • Demonstrates good written and oral communication skills.
  • Ability to learn standard hardware equipment and software applications at a rapid pace.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1191114
Originally Posted : 2 months ago

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