Level 2 Support/Operations Lead

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CSI (Consultant Specialists Inc.)
SFTP, API
Full Time, Contract W2, 10 Months
Market
Work from home not available Travel not required

Job Description

Level 2 Support/Operations Lead

Our direct client in South San Francisco is looking for a Level 2 Support/Operations Lead with experience in SFTP for an 10 month contract to support their new application " Talent Connections".


Note: Talent Connections is based on the Crowd Sift Platform from IBM Crowd Sift is a platform that enables teams to crowd source talent, ideas, outcomes, and expertise across the organization while providing employees with the opportunity to grow their skills through mentor-ship and experiential learning.  Responsibilities: 

  • Troubleshoot any escalated issue that could not be resolved from Level 1 support. And escalate to level 3 support when appropriate.
  • Manage M&E lifecycle
  • Create and manage Change Requests for M&E activities related to Talent Connections lifecycle.
  • Create and Manage KM articles for Talent Connections.
  • Work with Vendor when enhancements are requested/required (once approved)
  • (Facilitate testing and deployment of those updates)
  • Perform and manage HyperCare for future releases.
  • Also Support other operations work identified by SSF Local Solutions Team.(Primary focus will be with Talent Connections but we expect to utilize this person for other project work when Talent Connections is not fully utilizing this person)

Skills:

  • Outstanding customer service and interpersonal skills 
  • Communicate clearly with technical and non-technical audiences, both verbally and written. Excellent English skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize tasks.
  • Experience implementing and supporting mission-critical production systems 
  • Knowledge of SFTP (Secure Encrypted File Transfer)
  • Good comfort level working with and supporting API configurations when needed
  • B2B/EII experience (Nice to have but not required we can train the person on this)
  • iRAAM experience (Nice to have but not required we can train the person on this)
  • Must be self-starter with passion for continuous self-improvement
  • Workday knowledge is a plus but not required
  • Over all looking for a Solid Operations lead who has Good technical skills that could perform the work listed above.

Education:

Bachelors degree or equivalent work experience in computer sciences, software engineering or similar 

Required Skills:  
CUSTOMER SERVICE 
DOCUMENTATION 
EXCELLENT ORGANIZATIONAL SKILLS 
OPERATIONAL SUPPORT 
SFTP  

Additional Skills: 
B2B 
DATA INTEGRATION 
DATA MODELING 
DATA TRANSFORMATION 
DEPLOYMENT 
FUNCTIONAL TESTING 
INTEGRATION 
INTEGRATION TESTING 
ORGANIZATIONAL SKILLS 
SELF-STARTER 
SYSTEM DEVELOPMENT 
TEST CASES 
TEST PLAN 
UAT 
B2B SOFTWARE 
CUSTOMER SERVICE ORIENTED 
DATABASES  

 
 
 
 
 
 

Posted By

Jackie Felipe



Company Information

Consultant Specialists, Inc. is a small, specialized firm, built and operated by staffing industry veterans with many years experience. We are a full-service technical staffing firm focused on providing technical consultants on a contract basis to companies San Francisco, San Jose and across Northern California. As a small firm, CSI is extremely flexible and fast while remaining cost competitive. Recruiting the best of the best gets more done in less time. We rely on our comprehensive internal database, rather than soliciting resumes to fill positions. This gives our clients the best IT resources at competitive prices and provides our consultants with access to the most desirable positions.
Dice Id : 10106409
Position Id : Lvl2SuptOpsLead

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