Level 4 Technical Associate

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eXcell, a division of CompuCom Systems, Inc.
Contract W2, Contract Independent

Job Description

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!

We are currently in search of a qualified LC L4 Tech to join a large tech company in Chandler, AZ.

Support to provide system HW/SW upgrades, system repair, KVM and PDU install and debug in the lab environment. HW/SW upkeep to include assistance with Client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop and KVM hardware located in the datacenter/lab used in the iLab virtual environment. OS includes Window and Linux/Unix. Acronis setup, DataGrove setup and other system maintenance as requested. Support will be provided as dedicated models with 40hrs a week during standard business hours. CW leads will coordinate with site managers for local lab support.

Responsibilities will include:

  • Physical Lab Support
    • Install updates to firmware or system drivers.
    • Maintaining servers and KVMs to ensure connectivity
    • Setting up multiple clients that connect to one server in temporary lab projects
    • Custom OS or software support needed in the Lab environment
    • Ability to understand LNSP under EC written guidelines and process.
    • Complete intake process request i.e. ticket.
    • Working knowledge of Linux is a plus.
    • Complete required training (Hazardous materials, data center safety, etc.)
    • LTO5 Tape library swap and rotation schedule
  • General understanding of Windows Server OS's (i.e. 2008R2, 2012R2, 2016)
  • General understanding of Client Blade Servers and enclosure configurations
  • General understanding configuring Client VC Flex Cards (Virtual Connect)
    • setting up initial meeting with lab customers to collect customer requirements.
    • May also be involved in assisting with physical install documentation.
    • Issues or problems are escalated to site Field Engineer (FE).
    • Will provide training to Level 3 contractors as needed.
  • Virtualization Support
    • Remote Installation and/or Upgrading of Hypervisor software on Client Blade series hardware
    • Integrating Hypervisor Servers into existing Virtualization Environments
    • General VM access, configuration and troubleshooting
    • Moving and provisioning of VM's or Image templates within the Virtualization Environments
    • Generic Virtualization troubleshooting of hypervisor and web interfaces
    • Generic Virtualization Storage troubleshooting
    • Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
    • General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
    • General understanding of Network Management (i.e. interconnectivity, integration, Add/Edit/Remove requests, firewall settings)
    • General understanding of Remote Connectivity & Management (i.e. integration with iLab, DNS requests, Edit/Change/Remove requests)
    • Working knowledge of Windows OS's
    • Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)

Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 21-02424
Originally Posted : 2 months ago

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