Level II Engineer- Field Services and Remote Support

Information Technology, engineer, field services, remote support, vpn, end-user support, troubleshooting, desktop support, exchange, office 365, outlook, excel, powerpoint, mac-os
Full Time
$50,000 - $70,000
Work from home not available Travel required to 50%.

Job Description

About Us:

IVIONICS, is a Long-Island based IT company that has experience in many faucets of IT, including: servicing, consulting and IT infrastructure changes. IVIONICS is able to provide clients with information about real business outcomes including: increased sales, profits and compliance, and a reduction in total cost of ownership and risk.

Information is the lifeblood of every business. Technology is a framework used to provide that information. IVIONICS can help transform a businesses IT from a costly utility to a value added to a business.

The Level II Engineer will provide hands-on technical support services for customer-related technologies that include fulfilling requests, configuring and installing numerous technology assets while escalating the more challenging issues that arise.

Responsibilities for Level II Engineer- Field Services and Remote Support:

  1. Provide desktop technician support to all clients, while responding to the Level I and Level II service ticket requests and problems
  2. Document client issues and progress, assess, resolve and/or escalate issues as appropriate
  3. Contact third-party vendors for warranty service repair
  4. Communicate with IT Manager for all issues that cannot be resolved
  5. Perform general break/fix and preventative maintenance functions as necessary
  6. Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system
  7. Ability to identify, diagnose and resolve first level problems for end-users of their workstations, laptops, printers and mobile devices
  8. Install and configure computer hardware operating systems and applications
  9. Perform Client VPN setup and troubleshooting
  10. Perform network and connectivity troubleshooting
  11. Perform other duties as assigned

Background Needed:

  1. Bachelors Degree, Technical Degree or equivalent work experience preferred
  2. 2+ years providing end-user support for current PC desktop, application software and user server administration
  3. 2+ years troubleshooting and repairing personal computers in a corporate networked environment
  4. 1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
  5. 1+ years providing white glove IT support
  6. Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
  7. Working collaboratively and cohesively in a team environment is critical to this role
  8. Excellent attention to detail and multi-tasking ability
  9. Excellent problem solver; able to prioritize and coordinate between tasks
  10. Travel to NYC and NJ may be required

Technical Experience:

  1. Mail Application/Exchange/Office 365 issues
  2. In depth knowledge of various operating systems (Mac-OS, Windows)
  3. Installing and configuring computer hardware operating systems and applications
  4. Active Directory - account creation/modification and password resets
  5. Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  6. Microsoft Office Suite 2007 and beyond
  7. Experience with anti-virus technologies and troubleshooting
  8. Client VPN setup and troubleshooting
  9. Network and connectivity troubleshooting

Equal Opportunity Employer

Posted By

John Clark

135 Engineers Road Suite 130 Hauppauge, NY, 11788

Dice Id : 91101946
Position Id : 6207492
Originally Posted : 1 month ago
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