Level One Help Desk Tech

phone support
Contract W2, 3-6 Months
Telecommuting not available Travel not required

Job Description



 The IT Help Desk is the first point of contact for coworkers experiencing IT issues. The Technician assists coworkers in resolving and/or troubleshooting IT problems over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary.

Location: Vernon Hills, IL
Duration:  3-6  Months
Rate: 15$w2

Please note: This is a 100% phone support role, Level One Help Desk.


  • High School Diploma or equivalent 
  • A+ certified preferred. 
  • Network+ certified preferred. 
  • 1 year of Help Desk or related technical experience. 
  • 2 years of IT Help Desk or related technical experience preferred.

Skills and Competencies

  • Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair 
  • Working knowledge of Microsoft operating systems and software products (Windows 10 and Office 365 a plus) 
  • Working knowledge of Mac OS and hardware. 
  • Demonstrated ability to lift up to 50 lbs, with or without assistance on occasion, and the ability to repetitively lift 20 lbs. unassisted. 
  • Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels. 
  • Track record of balancing multiple priorities simultaneously with the ability to meet deadlines. 
  •  Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades. 
  • Demonstrated ability to work independently with little direction. 
  • Proficient in Microsoft Office software products.

Major Job Duties and Responsibilities

  • Provides first point of service technical IT support to the entire workforce. 
  • Resolve system issues including coordination between users and other IT personnel. 
  • Escalate complex issues to senior level support specialists. 
  • Maintain passwords, data integrity, and system security for the desktop environment. 
  • Simulate or recreate user issues to better understand and resolve reported problems. 
  • Evaluate system configurations and software to ensure effective use of hardware resources. 
  • Plan, organize, and prioritize outstanding issues. 
  • Identify the nature of the issue and appropriate escalation team(s). 
  • Follow established procedures on daily work, occasionally utilizing best judgment when applicable.

Feel free to share your resume first and then call me if you are interested. 

I look forward to speaking with you about this opportunity. 

Thank you,



Stetson Martin

Sr. Recruiter

Solution Partners



Job Postings



Dice Id : solpart
Position Id : SM-PSVHWOID1
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