My name is Ilyas. I am a Staffing Coordinator at Vedainfo,
I am reaching out to you on an exciting job opportunity with one such direct client.
Please find the below requirement details. Kindly send me your recent updated resume. Feel free to reach me at 310-589-4469
Job Title: Remedy Engineer
Duration: 12 Months Contract
Location: Washington, District of Columbia
Candidate First Name:
Candidate Last Name:
Date of Birth (mm/dd):
Unique ID (FFLLmmdd):
example: John Smith with birthday of April 10th would be JOSM0410
When available for phone interview:
When available for onsite interview:
When available to start project:
Candidate current location:
Any upcoming vacations (provide details if yes):
Previously worked at Leidos or SAIC (provide details if yes):
Is there a potential conflict of interest if this candidate is selected (provide details if yes):
This position is for a BMC Remedy Engineer on the ESA IV program. ESA IV is an IT applications and infrastructure services program supporting several customers within the Department of Justice (DOJ), including the Justice Management Division (JMD).
This position provides full-time support to the JMD customer. The program provides a range of IT services, including ITSM support, service desk, software application support, deskside support, Windows workstation engineering and maintenance, managed print services, Active Directory services, and video conferencing. This position is to provide Remedy software engineering for the program, and to help design and implement the ongoing evolution, customization and refinement of the customer's existing Remedy solution. The selected candidate will work closely with 2 other Remedy team staff members.
This position is based onsite with the customer at the JMD customer location in Washington DC, and requires working in a fast-paced, dynamic environment. Excellent communication skills are required to interact with the customer and program team. Job location is at JMD Government Customer Site, 145 N Street NE, Washington, DC 20002.
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. US Citizenship is required. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
Support development and implementation of Remedy architectures, designs and solutions to meet customer and program needs
Consult with the business process owners, customers, users and constituents to develop, analyze and document customer needs and requirements associated with the Remedy application
Monitor and manage the operating systems supporting the Remedy servers.
Provide Tier 3 level support for the ITSM Remedy solution; troubleshoot and resolve problems.
Apply patches and updates to ensure applications are properly secured and up to date; provide recommendations to the customer for version upgrades and major revisions.
Execute daily battle rhythm activities, monitor and resolve ticket queues, and monitor backup and system logs.
Create and manage user documentation and provide user training as necessary.
Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
Proven hands-on SME understanding and skills in BMC Remedy ITSM, including experience with enterprise design.
Technical expertise with service management control methodologies, service level agreements, SLA metrics and reporting
Experience developing sound solutions to difficult problems, producing system level reports, and reporting status to management and customers.
Experience resolving BMC Remedy problems using application of technical knowledge, conceptualizing, reasoning and interpretation.
Experience establishing goals and meeting project plan objectives
Excellent communication skills
Customer interface experience
Excellent teamwork skills Desired Qualifications:
ServiceNow knowledge, training or experience
Government contracting experience, particularly with the DOJ
DOJ Public Trust Clearance
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