Mac Support Specialist

Mac OSX, Windows, Office 365, MS Active Directory
Contract W2
Depends On Experience
Telecommuting not available Travel not required

Job Description

Founded in 1998, Matrix Technology Group is an ERP and IT consulting services provider.
Matrix Technology Group provides Services into ERP, BI and Application Development. Our staff's Passion, and dedication set us a apart from other IT firms. Our team is Dynamic and is focused to our Client needs. Our
Team is geared to work with Consultants and our Clients to achieve higher performance. We want to work with you and want to welcome Candidates who are Talented, Passionate, Dedicated and have Ambition to
grow.
One of our highly esteemed clients has immediate need for strong MAC Support Specialist in San Diego, CA

Job Description is as follows:

MAC Support Specialist

Location: San Diego, CA

 

Duties: 

The technicians primarily responsibility is to provide technical and customer support to end users.

Technicians will provide support though 3 different channels.

In person via tech-lounge: The tech-lounge is a walk-up center where users can come in and get immediate help from a technician without the need of a pre-existing ticket.

Typically for 2 non-consecutive weeks out of the month, technicians will be scheduled for a morning or afternoon shift at the tech-lounge.

Over the phone: Whenever a customer calls our IT Support Helpline, technicians dialed in to the queue will assist users with issues they may have. We strive for resolution on first contact, meaning we enable the technicians with all the tools necessary to resolve or address the majority of the issues the come through the phone.

Typically for 2 non-consecutive weeks, technicians are scheduled for a phone shift in the morning, mid-day, or afternoon.

Note: Technicians are NOT scheduled for a tech-lounge shift and a phone shift on the same week.

 

In addition to these 3 primary responsibilities, technicians will also:

Image, configure, and perform data transfers on Mac and Windows platforms Deploy and configure accounts, phones and desk set up for new hires Create, edit, and maintain articles in the IT knowledge database Participate in project work, providing updates regularly

 

Relevant Technologies/Skills:

Mac OSX

Windows

Office 365 (Exchange)

Microsoft Office Suite

MS Active Directory

Casper/JAMF

LANDesk

2FA/MTA

RSA

VPN

CRM

SCCM

 

Video Conferencing:

Cisco Telepresence

WebEx

LifeSize

Polycom

 

Mobile:

MDM

iOS

Android

Windows Mobile

 

Skills: Minimum Requirements:

2+ years in a customer facing technical role, supporting end users in an

2+ enterprise environment

Excellent written and oral communication Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures Experience supporting Mac OSX in an enterprise environment.

Experience with a corporate IT ticket system Ability to sit, stand for extended periods of time; able to lift 50 lbs.

May be required to travel

 

Preferred Experience:

Strong Mac OS X/macOS 10+ (Sierra/High Sierra) and moderate Windows 7/8/10 knowledge

 

In case your skills matches with the above mentioned requirement kindly forward your resume in word format along with Rate/Salary expected and contact Number.
Feel Free to reach me at 908-279-1199 OR E-Mail me: araut at matrixonweb dot com

Dice Id : mategr
Position Id : 5169-AR
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