Desktop Support

MCP, MCDST, MCSA, CNCT, CST, CNST, MCSE, MCSM
Full Time, Full Time
Depends On Experience
Telecommuting not available Travel not required

Job Description

Job Title : Desktop Support

Location : Melbourne, FL

Job Type : Full-time 

Job Requirements:

  • Windows 7, Ms Office 2007/10/13 , Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, LAN Patching, Encryption
  • Strong knowledge and experience with Windows operating systems and virtual servers
  • Understanding of network, systems and configurations
  • A+ certification
  • Lenovo Certification must be completed within 3 months of employment
  • Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.

Preferred Qualifications:

  • Experience as a Desktop Systems Technician or Engineer in a financial setting.
  • Lotus Notes, Outlook, Blackberry, Citrix, Active Directory, iOS, Java, Oracle, TCP\IP,
  • Market Data Products, Trading Floor Systems
  • MCSE, MCSM; Systems and/or Networking Certification a plus
  • N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.

Performance Expectations: Knowledge, Skills & Abilities:

  • Good understanding of hardware and software PC
  • Demonstrated experience and proficiency in diagnosing general problems with computer hardware and software with ability to apply solutions to the problems.
  • Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Experience in handling and liaising with multiple vendors/Partner/Teams.
  • Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
  • Have a fair Knowledge of Data Centers to Provide HnE support.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Ability to quickly and independently understand new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation.
  • A strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Good interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
  • Good documentation skills. Both English and Local Language.
  • Good communication skills. Both English and Local Language.
  • Have worked on a Ticketing Tool (Snow/Remedy and understand SLA and OLAs
  • Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
  • Utilize effective time management skills and sets and adhere to deadlines.
  • Ability to lift 50 pounds (monitors, printers, scanners, etc.).
  • Special Conditions of Employment:
  • May be required to work variable hours and overtime, including weekends.
  • Background check:  Successful completion of a pre-employment background check.

Regards,

Leo

leojerald.r(at)hcl(dot)com

Posted By

Leojerald Ruzario

Dice Id : hcl001
Position Id : 013398
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