Our client is seeking an enthusiastic Manager, Business Technology to lead a Salesforce Competency Center business technology team and oversee new and innovative programs that are digitally transforming the way we do our business. This role functions as a key resource in partnership with IT, Business Transformation, and Marketing, as the product(s), move from initiation to build to deployment. Works closely with management, scrum teams, and business owners to define specifications and meet business objectives. Solicits and provides input into the design, modification, and evaluation of all phases of a specific product or group of products from definition through production and release (i.e., Product Lifecycle Management). Ensures that products released meet specifications and quality goals.
Specific Responsibilities Include:
-Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and effective staffing.
-Responsible for personnel actions, including hiring, onboarding, firing, promotion, development, discipline, and employee compensation.
-Provides coaching, guidance, mentoring to direct reports.
-Establishes leads, manages and develops an effective and collaborative team.
-Effectively resources the work in accordance with capacity, skills, and strengths.
-Fosters collaboration, transparency in communication, consensus, problem-solving, and decision-making with a strong bias toward action.
-Manages the development of product/system requirement definition and feature identification, including documentation of prioritized feature sets.
-Educates the team on recommendations; guides discussions to consensus and drives action items.
-Ensures metrics and KPIs are in place and performance is tracked.
-Manages the team through vision and inspirational leadership along with clear expectations and objectives.
-Works on issues of diverse scope and importance requiring a thorough analysis of varied circumstances or data.
-Participates in and leads project estimating efforts as well as providing input into the continuous improvement of the delivery estimating the model.
-Manages analyses of business opportunities and initiatives.
-Investigates business concerns, identifies root causes, and documents requirements for bug fixes.
-Uncovers and evaluates customer trends through benchmarking, active networking, research, user feedback, and internal customer interaction.
-Collaborates with design teams in developing customer-facing experiences that drive awareness, conversion, engagement, and business best practices.
-Represents the voice of the customer to the team throughout the product lifecycle.
-Provides input into strategic plans and objectives.
-Collaborates with IT and business leaders to create strong cross-functional teamwork.Bachelor's degree in IT-related field or equivalent years of experience.
5+ years of team leadership, supervisory or management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.
Salesforce experience highly desirable
Intermediate to advanced skills in general office systems, equipment and applications to support business needs
Strong knowledge and experience with IT tools and technologies required by the department/unit as well as IT processes and methodologies
Strong knowledge of and demonstrated practice in customer service, business acumen, IT infrastructure technologies and end-user experience and technology project delivery preferred.
Must be able to work independently and apply good judgment.
Must be able to analyze circumstances or data that require evaluation of a variety of factors, including an understanding of current business trends.
Excellent written and verbal communication skills.
Excellent customer-service orientation.