Manager, Information Security Programs (SOAR)

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Navy Federal Credit Union
IT, Security, Management, Robotic, Computer, CISSP
Full Time
Work from home available

Job Description

Job Description


You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America's Best Employers


Basic Purpose

To plan, direct, and oversee the automation and special projects programs to effectively protect information systems assets and enable safe implementation of security automations. Provide forward-thinking, industry perspective and understand the changing business needs, and discover new capabilities, services, and tools to enable them. Manage and own the lifecycle of the services reporting to them including definition, execution, governance and resource strategy for security orchestration, automation, and response (SOAR) and business process management.


• Plan, direct, and oversee security automation daily operations, ensuring targets, service level agreements, and operational level agreements are being met
• Develop Information Security Programs and recommend necessary changes to the Information Security team to ensure automation and orchestration maximize team talent and reduce routine tasks
• Partner with Information Security Senior Leadership, Managers, Partners, and CISO to develop the long-term strategic direction and roadmap
• Serve as the advocate and champion for the automation and business process management and drives alignment and buy-in within Security and across the organization
• Drive industry benchmarking regarding the evolution of automation, including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
• Lead security-related projects from inception to successful completion and is capable of effectively coaching technology staff on appropriate security protocols and needs as they implement new technology into the organization
• Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices of the security industry threat landscape
• Manage service budget and project portfolio
• Evaluate the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensure service levels are achieved in line with SLAs and SLOs
• Develop workforce strategy and resource plan (skills, competencies, team size) for team
• Coordinate the development of governance, methodologies, and procedures to improve and create rapid and reusable Automation Center of Excellence Business Process Management and Robotic Process Automation solutions
• Oversee the integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility
• Communicate technical and functional requirements using an effective, efficient, and creative approach with a high degree of collaboration and influence
• Accountable for all technical solution delivery on initiatives, including scope negotiation, solution alignment and timeline management
• Perform quality control reviews to assess the integrity and quality of proposed technical solutions
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Ensure security automations meet business and technical requirements, are maintainable, scalable, and meet performance standards
• Strategically analyze opportunities and problems from a broad perspective in relation to achieving business objectives
• Perform supervisory/managerial responsibilities
o Ensure adequate/skilled staffing; select employees
o Establish performance goals and priorities
o Prepare, conduct and review performance appraisals
o Develop, mentor and counsel staff
o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
o Ensure section/branch goals and objectives align with division/department strategy
o Ensure efficiency of operations
o Leadership Level - Supervise daily activities
• Perform other duties as assigned


• Bachelor's Degree in Computer Science or other related field, or the equivalent combination of education, training, or experience
• Extensive experience working in Information Security and/or Information Services managing in a cloud environment, preferably at a large financial services organization
• Experience with agile project management processes and methodologies
• Experience with one or more SOAR vendor platforms (ServiceNow SecOps, Phantom, and Demisto)
• Extensive experience in leading, guiding, and coaching professional staff
• Extensive experience in technical resource allocation and management
• Experience in managing personnel and information security resources
• Advanced verbal and written communication skills
• Advanced skill interacting with staff, management, vendors, and members diplomatically and tactfully
• Advanced research, analytical, and problem-solving skills
• Effective in producing desired results and achieving goals and objectives
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely
• Effective skill relationship building, negotiation, and facilitation skills
• Experience in developing high performing teams
• Significant experience in deploying solutions/applications such as on premise and cloud (e.g., Azure, Amazon, etc.)
• Extensive experience in application analysis and design engineering functions
• Significant experience in establishing operational performance metrics and driving continuous efficiencies and improvements for systems, processes, and resources
• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert skill applying innovative approaches to solve technical design issues
• Expert skill identifying patterns of software quality and reusability
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill to effectively drive business, culture, and technology change in a dynamic and complex operating environment

Desired Qualifications and Education Requirements:

• Master's degree in Computer Science, Information Security, or related field
• Leadership experience rolling out enterprise SOAR tools (ServiceNow Security Operations (SecOps))
• Experience with SIEM, Case Management, and Threat Intelligence solutions and technologies
• Working knowledge of Navy Federal products, services, programs, policies, and procedures
• CISM, CISSP, or other professional Security Certification

Hours: Monday - Friday, 8:30am - 5:00pm

Location: 820 Follin Lane, Vienna, VA 22180 or Remote

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

The salary range for this position is: $106,800 - $184,400

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing

*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership*

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Company Information

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 10 million member-owners.

What inspired our founders still drives us today—as we see it, our members are the mission.

Dice Id : 10117743
Position Id : 7587793
Originally Posted : 1 month ago

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