Manager, Solution Architect - DAS ServiceNow

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Application, IT, Architect, Architecture, Development, Computer, Systems, Management, Developer, SSL, Web, JDBC, ODBC, API
Full Time

Job Description

If you are passionate about how ServiceNow technology is transforming business, plan your next career move with Deloitte's ITS Application Studios.

Deloitte's breadth, depth, and scale, combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value.

Our teams are already leveraging digital workflows and ServiceNow capabilities to transform how we serve clients, operate our business, provide great experience and unlock productivity for employees and the enterprise.

Work You'll Do:

In your role, you will be responsible for envisioning and developing intuitive solutions on the ServiceNow platform to meet client needs. You will help shape the future of our IT organization by leveraging creative ideas utilizing the many benefits of ServiceNow as a key enabling platform in our organization.

  • The ServiceNow Solutions Architect is responsible for working with business stakeholders to ensure that ServiceNow Architecture and Platform configurations are designed to enable internal customers and support their needs
  • Provide solution architecture leadership, expertise and delivery for ServiceNow based initiatives with focus on portability, maintainability, user experience, security, integrity and performance of the platform
  • Execute architectural solutions in capacity as a ServiceNow subject matter expert, compliance monitor, and a go-to architectural authority on projects
  • Propose and provide solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders
  • Provide recommendation for solution options and gain acceptance / approvals of selected final solution
  • Define coding standards, methodology and patterns for ServiceNow Development Team in conformance with best practices and standards
  • Identify opportunities to improve, streamline and optimize the overall platform.
  • Demonstrate self-managed innovation philosophy and approach in defining architectural strategies, technology roadmap that compliments capabilities roadmap and hands-on leadership.
  • Coach Application Architects in coordination with Enterprise architect to improve quality and introduce innovation into our solution.
  • Help investigate and diagnose escalated, complex incidents, problems and defects, and collaborate with internal technical teams and vendors for root cause determination and resolution.
  • Recommend design modifications and enhancements to maximize availability and performance.
  • Ensure compliance with applicable standards for information and platform security.
  • Engage with key stakeholders to fully understand their requirements and manage expectations at a platform/ module level.
  • Support communication and training efforts, run workshops and training sessions where required.
  • Identify upcoming platform release opportunities and stay current with the relevant areas of current and next versions of ServiceNow.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services internally including:
  • Cyber security
  • Technology support
  • Technology & Infrastructure
  • Application development and management
  • Relationship management group
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications

For more information on ITS, you can visit our dedicated recruitment page at .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.


Required Skills:
  • 10+ years Industry experience, in architecture and delivery of software products and solutions.
  • Must have 5+ years of experience in technology architecture and implementation on the ServiceNow platform
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Must have current ServiceNow certifications as Systems Administrator and Application Developer
  • Ideal candidate should have architecture level experience with Quebec, or Rome Releases, has performed hands-on implementations within ServiceNow for ITSM, ITBM, GRC or Scoped Apps and is not hesitant to code or perform code reviews to coach technology team.
  • Review opportunities for innovation in ServiceNow and be a hands-on articulator of ServiceNow's capabilities to customers, architecture practice and bring business.
  • Good knowledge of forward looking ServiceNow capabilities - Predictive Intelligence, NowMobile, Virtual Agent, Flow Designer, Process Automation Designer, UI Builder and Catalogue Builder.
  • Ability to work in a multi-national organization and work closely with offshore development teams
  • Ability to manage multiple customers, complex projects, and multiple initiatives
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, work in fast-paced environment with multiple initiatives and rapidly changing priorities.
  • Knowledge and experience in Agile Methodology
  • Limited immigration sponsorship may be available.
  • Travel up to 10% if not in Hermitage (While 10% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST API, SCP, FTPS
    • Excellent analytical and problem-solving skills
    • Excellent verbal and written communication skills
    • Strong presentation development and Customer Presentation skills

Preferred Skills
  • Appropriate Cloud Technology experience is strongly preferred
  • Experience with reporting tools for complex ServiceNow reporting
  • Experience working with SAFe development processes.
  • ITIL v3 certification is a plus



Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 69810
Originally Posted : 3 weeks ago

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