UCCE Consultant

Contract W2, Contract Independent, 12 Months
Depends on Experience
Work from home available

Job Description

Title: UCCE Consultant

Location: Remote

Duration: 6+ Months Contract



Experience Required:


  • At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE – ICM, CVP, CUIC, and Finesse
  • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
  • Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
  • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
  • Works on problems of diverse scope and complexity
  • Reviews or presents technology solutions to working teams, suppliers, and customers.
  • Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
  • Experience with vCenter, ESXi, VMs
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
Dice Id : xorca001
Position Id : 7429427
Originally Posted : 3 months ago
Have a Job? Post it

Similar Positions

UCCE Consultant
  • Talentfly
  • Chicago, IL, USA
Cisco Contact Center Engineer
  • Bicitis Group
  • New York, NY, USA
Cisco Voice Engineer-Avaya
  • PROLIM Global Corporation
  • Atlanta, GA, USA
Product Support Engineer - Hybrid
  • Jobot
  • Dallas, TX, USA
Operations Technician II
  • Apex Systems
  • Austin, TX, USA
Cisco Voice Communications Engineer
  • Technology Consulting Inc.
  • Fort Knox, KY, USA
Incident Response Consultant
  • DTG Consulting Solutions Inc.
  • New York, NY, USA