UCCE Consultant

UCCE, ICM, CVP, IVR, CUIC, Finesse
Contract W2, Contract Independent, 12 Months
Depends on Experience
Work from home available

Job Description

Title: UCCE Consultant

Location: Remote

Duration: 6+ Months Contract

Responsibilities:

 

Experience Required:

 

  • At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE – ICM, CVP, CUIC, and Finesse
  • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
  • Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
  • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
  • Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
  • Works on problems of diverse scope and complexity
  • Reviews or presents technology solutions to working teams, suppliers, and customers.
  • Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
  • Experience with vCenter, ESXi, VMs
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
Dice Id : xorca001
Position Id : 7429427
Originally Posted : 3 months ago
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