Manager of Business Process Management

machine learning, ai, rpa, emerging technologies, kaizen
Full Time
Depends on Experience
Travel not required

Job Description

CGS Business Solutions is committed to helping you, as an esteemed Technical Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding roles for the following opportunity:

CGS Business Solutions is currently accepting resumes for a talented and well-seasoned Business Process Manager with a passion for Emerging Technologies. Someone who brings in depth knowledge and experience in analyzing, optimizing and transforming business processes, developing and improving performance metrics across the organization. We are looking for a business process professional with experience in looking for business process design, re-design, analysis, standardization, optimization experience, business process reengineering (BPR) skills. Someone who has analyzed and designed large complex business processes in cross functional setting, improved process performance and managed change. Advanced Visio skills. Technology understanding should include the ability to understand technology capabilities and concepts on a functional level, ability to analyze data, evaluate business requirements and make recommendations for data/integration. Will prefer someone who has experience in Robotic Process Automation (RPA), Artificial Intelligence, or other digital technologies. Candidates should be highly dynamic, eager to learn, showing progress on his/her career, ability to research and find/identify new ways doing things, enjoys working on complex processes and new technologies.

This individual collaborates with business units to analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements. The Business Process Manager acts as the liaison between the business units and technology teams for analysis of business needs. In addition, this individual partners with project teams on technology solutions, providing process expertise, training and documentation.

  • Analyze and define and document current and future state business processes
  • Standardize, optimize, automate and transform business processes aligned with strategic goals and objectives
  • Identify business process metrics, measure cycle times, identify and document process challenges. Define, develop, validate and measure KPIs
  • Facilitate cross functional process optimization meetings, brainstorming sessions, kaizen events and achieve KPI targets and close gaps in performance (root cause analysis, gap analysis)
  • Work closely with teams across sales, marketing, finance, HR, Operations, manufacturing, procurement, supply chain, distribution, legal and others. Develop and manage cross functional process integration efforts.
  • Analyze business systems and applications for effectiveness within a process, identify system and data requirements
  • Define data management lifecycle across business processes and develop/propose solutions to improve data quality and utilization throughout the process
  • Work closely with IT teams and improve business process performance through technology, functionality, data and reporting solutions.
  • Develop business cases, define risks and opportunities arise from business process analysis efforts and manage performance improvement projects.
  • Recommend innovative business and technical solutions to improve operational effectiveness.
  • Provide training programs on new processes and systems, deliver training sessions, communicate key success factors, lessons leant and value gains.
  • Monitor, measure and report ROI and realized benefits from process optimization efforts
  • Report on business process management activities, schedules, efforts and roadmap.


  • Bachelor's degree in business or engineering required (industrial engineering preferred)
  • 7+ years experience in managing and leading business process management programs is required.
  • Proven track record of success in business process reengineering, optimization and process standardization experience required.
  • Experience in designing and implementing Management Operating Systems
  • Previous work experience working and collaborating with cross functional teams is required (sales, marketing, finance, HR, Operations, manufacturing, procurement, SCM, distribution, legal)
  • Lean Six Sigma Green Belt or Black Belt certification is preferred
  • Project management experience required
  • Organizational change management experience required
  • Advanced level Microsoft Visio experience is required
  • Consulting background from Big 4 consulting firm is highly preferred
  • Experience in robotic process automation (RPA) is highly desirable
  • Articulating business processes and providing input for development of Artificial Intelligence AI / Machine Learning ML models is highly desirable

About CGS Business Solutions:
CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.

Dice Id : 10477632
Position Id : BHJOB31_578
Originally Posted : 7 months ago
Have a Job? Post it