Manager or Director, Professional Services

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Beacon Hill Technologies
Manager or Director, Professional Services
Full Time
$130000 - $160000 per annum

Job Description



Manager or Director, Professional Services - Mansfield, MA - $160K


Established in 2005, this major ERP partner is an industry leading provider of Enterprise Content Management Software. They are currently seeking a strong Manager or Director level of Professional Services.



YOUR CAREER GOALS


To lead a growing professional services department while setting the standard for excellence behind best practices, strong documentation, and complex software implementations for customers. To oversee a team that operates under a billable utilization model where you have a direct impact on the organization's revenue and success.


YOUR AMAZING QUALITIES


You're passionate about professional services and bringing strong documentation to an organization. You recognize process or programming inefficiencies and can recommend improvements in a heartbeat. You have a B.S. degree or higher in Computer Science, Information Technology & Services, Software Engineering, or a related field, and at least 5 years of professional experience.


KEY RESPONSIBILITIES



  • Manage and motivate a Professional Services department staff of up to 10 team members

  • Manage the write-up and editing of all customer project paperwork including solution designs, work orders and statements of work

  • Manage and maintain 65-75% billable utilization (hours and revenue)

  • Maintain and improve usage of PS Automation tools including Mavenlink and Smartsheet

  • Documenting and Leading continuous improvement efforts for processes and implementation best practices

  • Manage the targeted Professional Services revenue

  • Manage forecasting and budgeting within the department

  • Establishing and maintain relationships with customer executive sponsors and project teams



And if you've got knowledge or experience in:



  • Enterprise Content Management (ECM)

  • ERP Software


...those are certainly pluses!


You must also be able to thrive in a fast-paced, deadline-driven environment. Leadership ability and excellent interpersonal & communication skills here are absolutely essential.


IN EXCHANGE FOR YOUR HARD WORK


We offer you:



  • A comprehensive health & medical benefits package

  • Generous PTO

  • 401(k) plan

  • Great office perks and Remote Flexibility

  • Company fun through social events & parties

  • Career development & advancement opportunities

  • And much more!




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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future



Company Information

Dice Id : 10120630T
Position Id : T1230197BOSTDM-988
Originally Posted : 1 month ago

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