Marketing Automation and CRM/PRM Architect-Johns Hopkins Medicine

HTML, XML, scripting tools, XSLT, AJAX, JQuery, Java, Azure, Ticketing System, Marketing Cloud Multi-Org Connector, Sitecore platform
Full Time
Depends on Experience
Travel required to 10%.

Job Description

Come join a cutting edge digital marketing team for a world renowned healthcare leader.  Competitive Compensation package, includes-.  Employee and dependent tuition reimbursement. $90K-$125K Base+ relocation bonus! 

Johns Hopkins Medicine’s Internet Strategy and Digital Content Marketing team serve as a central strategic leader in the exploration, development, execution, and analysis of a digital strategy that connects the people of the world to the people of Johns Hopkins Medicine. Serving all aspects of the three-part mission of research, education and patient care, the team leads the creation and execution of a comprehensive digital strategy that spans across marketing technologies, content creation and distribution, user-centered design and development, digital marketing and social engagement, and data-driven performance analysis, that through precision marketing transforms the way we connect with our customers to meet engagement, acquisition and retention goals.

The Marketing Automation and Customer Relationship Management/Physician Relationship Management (CRM/PRM) Architect reports to the Director, Internet Marketing and Social Engagement in Marketing & Communications and Information Technology Sr. Manager. Through deep collaboration and partnership with Information technology (IT), this role will be responsible for meeting Marketing and Communications objectives while dual reporting into the JHM Technology Innovation Center for foundational understanding of our IT infrastructure, ecosystem, architecture standards and software development methodology.

This role is a core technical resource responsible for the architecture design, development, maintenance, administration, and continuous improvement of marketing automation and CRM/PRM solutions. This role works closely with the Data Analytics Analyst, Sr. CRM and Marketing Automation specialist and the CRM Administrator to build requirements and translate these requirements into sophisticated segmentations/personas, automations and journey buildouts, which integrate and push and pull key data elements from our Healthgrades/Appian, Epic, Sitecore and Salesforce Marketing Cloud technologies.

 This role serves the enterprise, inclusive of the Johns Hopkins Health System, School of Medicine and all its divisions and departments. This highly collaborative role requires a balance of strong technical skills and a high digital marketing acumen.  Being the first technology architect in Marketing and Communications with deep grounding in IT, this new role will help shape our MarTech journey and will be responsible for the full business architecture design throughout the entire lifecycle (build, testing, validation and maintenance).



  • 3+ years of related professional experience in Marketing, Information Technology, data, information management & architecture
    • 2+ years' experience with technical implementation of maintenance of CRM/PRM and marketing automation platforms and features within e.g. Content Builder, Journey Builder, Advertising Studio, Email Studio (Data Extensions), Automation Studio, Cloud Pages and Mobile Studio
    • 2+ years' experience with high volume of sends and segmentations
    • 2 + years' experience with database/contact management and segmentation using SQL queries/statements to access, update, aggregate and transform data to meet business needs
    • Experience with Marketing Cloud Multi-Org Connector
    • Experience with Tableau and BI Platform integrations preferred
    • Moderate experience in development on AMPScript, HTML, XML, JSON and JavaScript and web development design languages, scripting tools, and protocols such as HTTP, CSS, XSLT, AJAX, JQuery, Java

Knowledge of Microsoft technologies including cloud-based products on Azure.
• Experience with a ticketing system, such as JIRA, ServiceNow preferred
• Experience with Sitecore platform and integrations a plus
• Healthcare experience preferred



Dice Id : RTX1d74e6
Position Id : 299504
Originally Posted : 3 weeks ago
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