In this position you will, Secure and support compliance with Quality Standards. Integrate and harmonize site specific processes into Quality System. Develop relevant processes with the departments. Provide Quality Engineering support for software and hardware development projects. Maintain and improve the Customer satisfaction process, including Complaint Handling, Corrective and Preventive Action, Data Analysis and Quality Reports.You will, be responsible for all relevant QA tasks at the site with a strong focus on product and software development and customer satisfaction. Support development teams in using effective methods and processes for design, verification and validation of hardware and software products, including reviewing the project toll gate deliverables and design reviews. Lead the Customer Complaint Handling Process, CDT&R Process (Customer Defect Tracking & Resolution Process) and CAPA process, including Root Cause Analysis and corrective and preventive actions. For that a close team work with Service and Sales is required. Work together with the Site Management and Corporate QM department to integrate this site into the Corporate Quality Management System. This will be a first project and includes gap analysis, defining action plans, creating relevant process descriptions, training and supporting audits. Prepare regularly performance evaluations and data analysis for the RA/QA KPIs, including Trend charts, Pareto Diagram and further supportive analysis. Maintain and proceed all relevant RA/QA tasks, e.g. Promotional Material Reviews, Audits, QA Trainings.
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