The person in this position is responsible for analyzing complex D365 problems, resolving user issues, defining business requirements, designing system solutions, testing and implementing solutions.
Essential Duties And Responsibilities * Provide support for the day-to-day operations of the Dynamics 365 and third-party applications. * Evaluate standard functionality in D365 F&O to leverage the system for process improvements * Evaluate D365 functionality and updates to provide recommendations to the business * Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes. * Responsible for configuring and customizing Microsoft Dynamics ERP to achieve the recommended business requirements. * Responsible for conducting acceptance testing and training employees to successfully use and maintain Microsoft Dynamics ERP. * Formulate and create functional specification documentation in close collaboration with Business Process Owners, Application Owners and other D365 Team members * Create and modify business-facing documentation (e.g. user manuals, solution briefs, functional summaries). * Supports End-to-End testing, system integration testing and UAT, defining testing requirements together with the QA & Testing Team members * Assist the IT Department to resolves problems as needed to ensure that employees receive prompt, efficient service in accordance with company policies. Any system down-time addressed with the appropriate sense of urgency and documented root causes analysis, presented to Sr. Management and process improvements implemented to minimize future interruptions * Maintain awareness of new technology and assess its value to the organization presently or in support of future directions. Recommend contingency plans that control risk factors in applicable information systems. * Provide phone/in-person support to employees with technical issues or questions. * Other duties as assigned
* Dynamics 365 F&O (Finance, Warehouse Mgmt., Material Mgmt., Procurement/Planning) * MS Dynamics 365 experience is preferred or 3+ years as a Dynamics AX experience * Functional experience with ERP implementations * Possess a mixture of functional and technical expertise. * Experience with ERP implementations * Preferred experience with ISV - ExtenData (Mobile Technology), Avalara (Sales Tax), DataMasons (EDI), Payfabric (Credit Card) * O365 (Email, SharePoint, Teams) * ITIL (Issue Mgmt., Problem Mgmt., Change Mgmt.) * Ability to establish priorities and work independently * Excellent oral and written communication skills * Ability to learn, demonstrate and apply knowledge of the business over to solutions and processes
* Certifications: Dynamics 365 F&O, AX, SQL, Power BI, SSRS, SharePoint
Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
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