Associates or Bachelors plus 3 years' experience or 5 years relevant education/experience.
Three (3) or more years of direct, hands-on experience with Skype for Business and Teams or Exchange Server and Exchange Online in an admin, support or consulting role.
The planning, migration and operations of Office 365 in both Hybrid and Cloud-only configurations.
Deep experience with deploying Microsoft Unified Communications products to include Teams, Skype for Business and Exchange Unified Messaging (UM).
In-depth knowledge of supporting and complementary technologies such as Session Border Controllers, AD FS, Azure Active Directory Connect and PowerShell.
Competencies in configuring Enterprise Voice for Skype for Business and Teams implementations.
Comprehensive knowledge of VoIP and SIP protocols, keen troubleshooting ability and working knowledge of the latest diagnostic tools, log analysis and scripting ability.
Deep understanding of networking and Internet technologies fundamentals.
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.
Possess real passion for continuous learning, strong analytical skills, critical thinking, time management skills, and good judgement.
Solving problems at the experienced level in large network environments while working with multiple layers of customer engineering, network and administrative staff.
Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly.
Demonstrated aptitude for providing extraordinary customer service in emotionally charged environments.
Travel: Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 25%-50% of the time. Overnight travel may also be required.