Candidate applies senior level technical skills to support large business systems and resolves problems. Installs, updates, maintains, and monitors the operation of moderately complex automated systems and applications including, but not limited to, server software administration, server back-up support, change/problem management, database management, and/or asset management. Candidate should be able to complete, participate in, and/or coordinate technical and non-technical projects of moderate complexity.
Provides a senior level of technical expertise in support for Windows Server administration. Installs, updates, maintains, and monitors the operation of moderately complex Windows servers including COTS packages running in these environments. Provide support for developers and development efforts related to Windows administration and Windows Servers as well web based platforms. Help coordinate major installations, updates, maintains and monitors the operation of the major systems, which may include: COTS installation and maintenance, application infrastructure support, change/problem management. Responsible for change management through Remedy change management system. Responsible for analyzing, evaluating and implementing new application systems. This includes equipment and software, configuration and deployment. Maintains procedures/documentation for supported automation products. Responsible for application of policies related to data access and permission management. Responsible for application performance and optimization efforts focused on Windows Servers. Provide strong problem analysis and problem resolution skills from a COTS application, with proven ability to recognize and support process improvements. Serve as liaison to user departments to implement information programs/systems, ascertain needs and acceptance, and to resolve problem situations. Perform other duties as assigned.