Help Desk Specialist

DOS, Windows, Service Desk, IT Help Desk, Information Systems, PC Hardware, customer service
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Help Desk Specialist

Location: Annapolis, Maryland

End Client: Maryland Comptroller Office

Term: Full time Job

 

Education: A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

 

General Experience: This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications. General experience includes information systems development, work in the client/server field, or related fields.

 

Specialized Experience: At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

Duties

  • Work in cooperation with the current contractors as well as other COM staff.
  • Answer Service Desk calls and log each call into the IT Service Desk system.
  • Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
  • Set up new workstations and printers to access the network.
  • Deploy new state procured equipment and software to the existing network.
  • Create/restore workstation images.
  • Troubleshoot workstation network connectivity issues
  • Troubleshoot issues regarding all hardware and software stated above.
  • Install software/hardware on workstations.
  • Update Service Desk requests on a daily basis.
Dice Id : RTX15b2a5
Position Id : 603700
Originally Posted : 1 month ago
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