NCIS Help Desk Technician

  • CSRA,
  • Quantico, VA
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CCNA, Customer Service, Database, Development, Hardware, Help Desk, Management, Security, Technician, Telecommunications
Full Time
Telecommuting not available Travel not required

Job Description

NCIS Help Desk Technician
All times are in Eastern Daylight Time.

Requisition ID
Job Locations

Posted Date
Information Technology

Clearance Level Must Currently Possess
Yes- Active Secret required to start
Telecommuting Options
Telecommuting Not Allowed

Clearance Level Must Be Able to Obtain
Opportunity Details:


Join CSRA and be a part of the team of men and women that solve some of the world's most complex technical challenges. The NCIS team is searching for a Tier 1 Help Desk Technician to join their program in Quantico, VA .The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. NCIS provides the DON with threat status and warnings associated with terrorist, criminal, cyber, and counterintelligence activity throughout the world. NCIS is the only DON organization that has the information and responsibility to fuse and analyze the national intelligence and law enforcement information necessary to provide these warnings. The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.


This position is part of the IT Technology Development division within the NCIS ITD organization. This position performs the following functions:
  • Initiate and resolves service request/problem incidents
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
  • May route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels


Basic Qualifications:
  • Minimum two years of IT support experience
  • DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
  • Secret clearance is requiredto start, must be eligible to obtain a Top Secret with SCI-level adjudication
    • TS/SCI preferred


CSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Information

What We Do. CSRA is tomorrow’s thinking, today. To "Think Next. Now." is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results. We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Our Company. CSRA's legacy is a partnership that began when the North American Public Sector business of CSC and SRA International merged to become a leading provider of next-generation IT solutions and professional services with over 50 years of combined legacy experience supporting U.S. government agencies and programs. We retain the spirit of partnership in all we do—with our customers, within our brilliant teams, and through our alliances with industry-leading technology innovators. We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Together, we are committed to a stronger and better future for America through next-generation thinking made real today. Think Next. Now.
Dice Id : srabot
Position Id : 4449822

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