Raleigh, NC Description:
Our client is currently seeking a NETWORK ENGINEER - I Title: Network Engineer Location: Cary, NC Duration: 12+ MonthsMajor Responsibilities
Provides technical support on TDM and IP Transport network elements, Digital Cross- Connect, and Ethernet platforms to resolve equipment and service malfunctions, create processes and procedures, assist with network problem solving and isolation, and assist with hardware/software. This function is carried out through alarm monitoring, outage notification and event management, ticket processing, network and equipment maintenance scheduling and technical assistance to Field Operations personnel on the repair of all global network platforms.
The function is also responsible for monitoring the implementation of transport network change control activities and performs pre/post technology checks, scripting, problem solving and analytical analysis.
Applicants must be willing to work rotating 7x24 hour shifts. Provide technical and/or analytical support to one or more departments or working units with limited supervision; aid in the successful completion of projects within a product or functional area; typically reports to Supervisor or on occasion a Manager. Performs a variety of activities (may be technical or administrative in nature) in support of the functional processes, programs and/or services.
Must have the ability to lead a team of Engineers and technicians with operational issues, maintenance, and upgrade activities. Coordinate corrective actions with vendor as needed, minimizing calls to vendor as practical. Coordinate equipment upgrades with vendor, sites, and engineering. This position will be responsible for representing department during development, implementation, First Office Application (FOA), operation and maintenance of any new equipment, feature or corrective load.
Provide complex technical support to Field Operations, NMC's, and peer groups
Resolve complex technical demand maintenance issues
Assist with network problem isolation
Perform software, firmware and hardware upgrades
Assist NMC technicians with operation and maintenance activities
Coordinate corrective actions with vendor
Create operational and maintenance procedures
Coordinate and assist with equipment upgrades with vendor, sites, and engineering
Represent the department during development, implementation, First Office Applications (FOA), operation, and maintenance of any new equipment, feature, or corrective loads.
Reviews tickets open for greater than 1 month and provide direction for prompt resolution
Provide 7X24 coverage, including weekend/holiday on-call support
Provide input for vendor Operations Review meetings
Research and resolve technical escalations
Utilize software packages in support of duties (i.e. NMT, ProComm, Exceed, Word, Excel, Tableau, Python, Splunk, etc.)
Follow departmental guidelines as defined in the SOP (Standard Operating Procedures) and subsequent emails Minimum Requirements
Bachelor's degree in Engineering, Telecommunications, Computer Science, DevOps/Analytics or other telecom related discipline or 3 or more years of equivalent experience
Candidates must have excellent communication skills. Shift work is a requirement in this position. Must be able to demonstrate:
High level of proficiency in deployed Digital Cross-Connect, IP, Transport platforms
High level of proficiency in trouble-shooting, problems solving and/or network isolation
Expertise in the operation and use of a personal computer
Proficiency in the operation and use of back-office support systems (Ticketing, Change management systems, Inventory/Topology systems (BGW, F&E, etc.) Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com