Network Data Systems (NDS) is a proven leader in IT infrastructure consulting and is one of only eight US-based Cisco Partners with Gold, HCS, Cloud Managed Service Provider and Gold Star of Customer Excellence credentials. We are privately owned, profitable, and growing rapidly: a combination that provides our employees with a lot of fantastic career opportunities. Our service-based infrastructure focus enables NDS to hire and retain top professionals in our industry. We provide companies with customized IT infrastructure solutions. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan. More than 75% of our revenue comes from professional services (not hardware), which means our people are the core of our business. We are passionate about what we do. We enjoy providing our clients with exceptional value and we want people on our team who feel the same way.
The Network Operation Center (NOC) Level I Voice Engineer provides technical support to clients enrolled in our managed services offering. Specifically, the engineer:
NOC engineers provide a highly diverse range of duties within our NOC and are required to ensure they support our customers in a timely, co-operative and professional manner. We interact frequently with vendor technical support, Telco service companies, and end-customer technical teams which requires clear and concise communications. NOC engineers work in partnership with our internal engineering team transitioning new clients into our NOC support center and must ensure a good overall understanding of the client systems and networks.
This is a 7/24/365 high volume technical support center that supports clients with extensive national and international presence.
EDUCATIONAL OR CERTIFICATION REQUIREMENTS
PREVIOUS GENERAL WORK EXPERIENCE
BUSINESS SKILLS REQUIRED
TECHNICAL EXPERTISE REQUIRED
The starting salary for these positions depends largely on experience and certifications. We expect all NCompass employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards. A lot of companies talk about being employee focused, but we live it. (and have almost zero unwanted employee turnover to back up that claim!)
NDS offers all of our employees great benefits, including ongoing professional training, health/dental/vision insurance, 401k participation, bonus eligibility, and much more.
All candidates must be local to the Chicago, IL area, and must pass a drug test and criminal background investigation prior to starting.
If you are interested in this position, please contact me immediately at firstname.lastname@example.org.
If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!
Check out what our employees are saying about our company: https://www.youtube.com/watch?v=FdCiTHeH4T8
50 E. Commerce Drive, Suite 120 Schaumburg, IL, 60173Contact