NOC Engineer- Voice

NOC, Cisco, call center, Juniper, Solarwinds, SNMP, TCP/IP, OSI, networking, server, VOIP, VMware, Windows, router, switch, firewall, SQL, Exchange, SAN, LAN/WAN, WLAN, Access Points, Ethernet, PRI, I
Full Time, fulltime
$40k - $55k
Work from home not available Travel not required

Job Description

Network Data Systems (NDS) is a proven leader in IT infrastructure consulting and is one of only eight US-based Cisco Partners with Gold, HCS, Cloud Managed Service Provider and Gold Star of Customer Excellence credentials.  We are privately owned, profitable, and growing rapidly: a combination that provides our employees with a lot of fantastic career opportunities.  Our service-based infrastructure focus enables NDS to hire and retain top professionals in our industry.  We provide companies with customized IT infrastructure solutions. Many of our clients are Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. They depend on us as a partner to have the technical know-how to pull it all together, design a smart and solid solution, and execute according to plan.  More than 75% of our revenue comes from professional services (not hardware), which means our people are the core of our business.  We are passionate about what we do.  We enjoy providing our clients with exceptional value and we want people on our team who feel the same way.

 

POSITION OVERVIEW

The Network Operation Center (NOC) Level I Voice Engineer provides technical support to clients enrolled in our managed services offering. Specifically, the engineer:

NOC engineers provide a highly diverse range of duties within our NOC and are required to ensure they support our customers in a timely, co-operative and professional manner. We interact frequently with vendor technical support, Telco service companies, and end-customer technical teams which requires clear and concise communications. NOC engineers work in partnership with our internal engineering team transitioning new clients into our NOC support center and must ensure a good overall understanding of the client systems and networks.

 This is a 7/24/365 high volume technical support center that supports clients with extensive national and international presence.

 PRIMARY RESPONSIBILITIES

  • Manage and maintain the Monitoring Management Systems, Performance Management Systems, Configuration Management Systems
  • Fault handling and escalation (identifying and responding to faults on Managed devices and Carrier PSTN/WAN)
  • Addressing customer service requests/trouble tickets including fault resolution, configuration change requests, upgrade requests and MACD requests
  • Managing and coordinating 3rd party suppliers (Cisco, Juniper and WAN/PSTN Carriers) on handling escalated issues through to resolution
  • Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
  • Continued self-development with regards to technical knowledge particularly with regards to Cisco architecture and platforms
  • Acknowledge and adhere to NDS information security program policies and practices as well as accountable for all information security responsibilities specific to this role as defined in the program.

 EDUCATIONAL OR CERTIFICATION REQUIREMENTS

  • Associate’s degree in Information Technology, Computing or other relevant area of study or equivalent work experience
  • Cisco Certifications: CCNA, CCVP or CCNP/DP are desired

 PREVIOUS GENERAL WORK EXPERIENCE

  • 0-2 years previous technical support experience
  • Previous direct client interface desired

 BUSINESS SKILLS REQUIRED

  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues
  • Strong analytical skills and able to collate and interpret data from various sources
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Ability to multi-task and prioritize work appropriately
  • Good self-awareness – understanding skill/knowledge and when to escalate
  • Actively seeks out tasks that help develop skills and knowledge
  • Ability to work on own initiative
  • Actively seeks ways of improving existing systems and processes
  • ‘Can do’ attitude with flexible and adaptable approach to problem solving
  • Co-operate with other teams. Actively encourage strong working relationships with other teams
  • Diplomatic, consultative and professional client interactions while working through resolutions
  • Clear and concise communication
  • Diligence and attention to detail

TECHNICAL EXPERTISE REQUIRED

  • Knowledge of networking devices and/or applications is required
  • Basic network diagnostic skills
  • Knowledge of the OSI model, switching and internet routing technologies
  • Knowledge of network monitoring tools and protocols
  • Knowledge of analyzing system and network performance using monitoring and graphical data

 OTHER

  • Required to work extended hours when necessary
  • May be required to work weekends and holidays on occasion
  • No travel required

 
The starting salary for these positions depends largely on experience and certifications. We expect all NCompass employees to continue developing their careers through performance and study. In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards. A lot of companies talk about being employee focused, but we live it. (and have almost zero unwanted employee turnover to back up that claim!)

NDS offers all of our employees great benefits, including ongoing professional training, health/dental/vision insurance, 401k participation, bonus eligibility, and much more.

All candidates must be local to the Chicago, IL area, and must pass a drug test and criminal background investigation prior to starting.

If you are interested in this position, please contact me immediately at nscharenbroch@network-data.com.

If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

Check out what our employees are saying about our company: https://www.youtube.com/watch?v=FdCiTHeH4T8

 

Posted By

Nicole Scharenbroch

50 E. Commerce Drive, Suite 120 Schaumburg, IL, 60173

Contact
Dice Id : 10115228
Position Id : 886570
Originally Posted : 3 years ago
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