Entry Level Service/Help desk Engineer

Windows Active Directory, Virtualization technologies (VMware, Hyper-V), Sonicwall firewalls, SSL VPN, SRA, routing, VLANs, SAN, Dell and understanding of network topology
Full Time
Telecommuting not available Travel not required

Job Description

Vicom Computer Services is seeking a L1 Service/Help Desk Engineer to join the team on a fulltime basis.

We are a small Managed Service Provider that services niche clients. As part of our growth model, we are looking for individuals who are long term carrier minded. We are in the need of a technician with Windows Administration skills, customer communication skills and who will thrive in a team environment. This person will work NOC in Farmingdale NY. Our clients are throughout the North East, so you will need to be able to go to other clients' office on demand or on schedule.

The Network Administrator aspect with focus on support of core network infrastructure of our clients' networks. Knowledge of Windows Active Directory, Virtualization technologies (VMware, Hyper-V), Sonicwall firewalls, SSL VPN, SRA, routing, VLANs, SAN, Dell and understanding of network topology.

Must be able to work directly with leadership teams of our clients. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Must be able and willing to work from home office or remotely from clients' office. Must be able to travel (rarely, but we need the flexibility). Must set and manage schedule, record time. Must have Professional appearance, strong documentation and communication skills are required.

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Windows Server, Active Directory, Windows Workstations, network peripherals
  • Networking Support  HA, SSL VPN, SAN, VLAN, Switching, VMware, Hyper-V and network technology
  • Support of disaster recovery solutions
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services,
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise
  • Daily schedule maintenance- Update, track, record time for each support ticket
  • Communication with staff as required
  • Use and understand MSP tools- AutoTask,AEM, AEB, Webroot, IT Glue
  • Keep up to date on current IT tools and systems
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher and/or act as Service Desk Manager/Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently


Posted By

Dice Id : 10116678
Position Id : 18-00055
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