NOC Operator Team Lead

MPLS, BGP, EIGRP, NOC, Netcool, Network
Contract W2
Depends on Experience
Work from home not available Travel not required

Job Description

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."

Weekday Night Shift - 7pm thru 7am

  • Week 1 - Monday, Tuesday, Wednesday, Thursday
  • Week 2 - Monday, Tuesday, Wednesday

Role Summary:

We are looking for someone to join the Network Operations team that provides 24/7 monitoring, support & escalation for Company s global back-office, production, trading & broking service infrastructure. The individual will be responsible for troubleshooting and resolving network related problems, assisting the shift manger with the day-to-day activities for the Tier 1 and Tier 2 NOC technicians (Network Operators L2, Network Engineers, and Linux Administrators). The individual will also be responsible coordinating activities with our global partners of Field Service Engineers suppliers, and our suppliers globally. This position involves shift work at our Parsippany NJ location and occasionally Edison, NJ. This role requires a great deal of dedication to meeting planned timelines and analytical skills to swiftly resolve issues.

Key Responsibilities:

  • Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment
  • Respond to events from the monitoring tools, with the goal of restoration of service
  • Troubleshoot and resolve WAN and LAN related issues using MPLS, BGP, EIGRP, IS-IS, and OSPF routing protocols
  • Assist shift manager with supervision and oversight of the Network Operators, 2nd Level Network Engineers, and Linux System and Application Administrators
  • Coordinate break-fix and outage remediation activities with our global partners of Field Service Engineers suppliers, and our suppliers globally
  • Prepare and publish a variety of daily status reports of various levels of the organization.
  • Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary
  • Liaise with a various internal stakeholders and business partners, including Customer Support, Regional Operations, Engineering, Development and QA
  • Provide first point of contact support; used as a hub to escalate & communicate to other technical groups/management

Person Specification:


  • Knowledge and experience with technology infrastructure monitoring and management tools
  • Experience using HP OpenView (NNM & Operations), Big Brother, Netcool or similar event monitoring tools
  • Knowledge of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall
  • Strong knowledge and experience troubleshooting WAN and LAN related issues; MPLS, T1, T3, DS3, BGP, EIGRP, ISIS, MetroE, OSPF
  • Experience using Help Desk/Trouble-Ticket software, such as ServiceNow, HP ServiceDesk or Remedy
  • Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall
  • Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling
  • Prior Network Operations or related Computer Operations experience
  • Experience with fault management, escalation and Customer engagement
  • Experience dealing with service providers and vendors
  • Cisco CCNA or higher certification preferred
  • Exceptional technical and non-technical communication skills (written and verbal)
  • Provide status updates to management and turnover reporting to other shifts & departments
  • Write incidents reports & keep a timeline of events during outage periods
  • Reasonably flexible with work schedule:
  • Ability to work nights, weekends and holidays
  • Ability to cover other shifts during holidays; staffing shortages; emergency cases
  • Give guidance and training to junior members of the team
  • Ability to prioritize workload
  • Ability to work autonomously as well as part of a team
  • Demonstrate a calm demeanor and retain composure in fast-paced environment


  • Bachelor Degree in Technical discipline or 4 years of equivalent work experience
  • Current CCNA or CCNP/DP certification or equivalent experience


  • Minimum 4 years of Team Leading or Management experience in a technical support environment
  • 2+ years of experience working on trading system environments

Special Job Requirements:

  • Ability to work weekends.
  • Ability to provide coverage when need weekdays and overnight

Posted By

Kofi Anim

Dice Id : 10116775
Position Id : 6107603
Originally Posted : 3 months ago
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